Parts Counter Specialist - Customer Service Pro

BRAMCO GROUP; Memphis (TN); On-site; USD 32,000 - 48,000; Full time

Job summary

BRAMCO GROUP in Memphis, TN is seeking a full-time Parts Counter Representative who can deliver excellent customer service while assisting customers with a variety of parts needs. This position supports sales and service operations at our Memphis branch.

The ideal candidate will identify parts, obtain price quotes, process returns, and coordinate with vendors. Strong communication, basic math, and proficient computer skills are required; heavy equipment knowledge is a plus.

Qualifications

• High School Diploma or equivalent required.
• At least 1 year in retail/counter sales; heavy equipment industry a plus.
• Strong written and oral communication skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers in identifying parts and processing returns.
• Obtain price quotes and check availability.
• Provide customer service via phone, email or in person.
• Place orders with manufacturers for factory direct parts.
• Perform filing and other office duties.
• Support management as needed.

Skills

Customer service

Communication skills

Mathematical skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

BRAMCO GROUP in Memphis, TN is seeking a full-time Parts Counter Representative who can deliver excellent customer service while assisting customers with a variety of parts needs. This position supports sales and service operations at our Memphis branch.

The ideal candidate will identify parts, obtain price quotes, process returns, and coordinate with vendors. Strong communication, basic math, and proficient computer skills are required; heavy equipment knowledge is a plus.