Parts Counter Associate

Wagner Equipment Co.; Windsor (CT); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

PTO & Holidays

Medical/Dental/Vision

Life & AD&D Insurance

401K company contribution

Tuition Reimbursement

Employee Assistance Program

CEFCU benefits access

Discounted phone plans

Job summary

Wagner Equipment Co. in Windsor, CT is seeking a proactive Parts Counter Associate to help customers locate parts for CAT and other brands and to support service shops.

You will handle phone and walk-in requests, maintain accurate notes, process orders and credits, and collaborate with teammates to achieve warehouse and parts goals. The role offers comprehensive benefits and a structured path for growth.

Qualifications

• High School Diploma or GED.
• 1+ years working with parts.
• 1+ years administrative/clerical experience.
• 1+ years customer service experience.
• 1+ years sales experience.

Responsibilities

• Receives phone-in and walk in customers’ request for parts.
• Locates parts for customers on various machines, CAT, and other brands we service.
• Finds parts using automated system.
• Maintains good notes, organized desk for easy and quick access to information.
• Maintains warranty credits/inspections and Warranty return processes.
• Pulls orders.
• Processes Customer and Shop order credits and quotes.
• Puts proper notes on orders for backorder analysts to process backorders.
• Ensures proper shipping instructions are placed on orders.
• Works cooperatively with fellow team members to accomplish warehouse/parts goals.
• Functions as the liaison to the Service Shops for parts backorders.
• Answers phone calls as a primary responsibility in a prompt and professional manner.
• Helps fellow counter personnel find parts information more efficiently.
• Assists the supervisor in projects when called upon.
• Handles on-call duties, assisting customers after hours.
• Appropriately suggests the purchase of additional items when selling a part.
• Provides leads to PSSR’s, Service shops, etc.
• Relays proper parts technical information when necessary.
• Directs customers to the proper service techs, when more information is needed.
• Other duties as assigned by manager

Skills

Parts knowledge

Customer service

Sales experience

Administrative experience

Communication skills

Education

High School Diploma or GED

Tools

Automated parts system

Job description

Why Join Wagner?

At Wagner, our people are the driving force behind everything we do.We’recommitted to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan -Up to96 hoursof PTO in your first year + 8 company paid holidays

• Medical, dental, and vision insurance

• Life and AD&D Insurance

• Retirement Plans -401K eligible employees can receive a company contribution up to7%

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• CEFCU - Employees have access to services including payroll deductions,savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, IDWatchDogand discounted employee phone plans

The Parts Counter Associate person is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $20.00- $35.00 per hour.
Pay rate is dependent on education and experience.

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Receives phone-in and walk in customers’ request for parts
• Locates parts for customers on various machines, CAT, and other brands we service
• Finds parts using automated system
• Maintains good notes, organized desk for easy and quick access to information
• Maintains warranty credits/inspections and Warranty return processes
• Pulls orders
• Processes Customer and Shop order credits and quotes
• Puts proper notes on orders for backorder analysts to process backorders
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Functions as the liaison to the Service Shops for parts backorders
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Helps fellow counter personnel find parts information more efficiently
• Assists the supervisor in projects when called upon
• Handles on-call duties, assisting customers after hours
• Appropriately suggests the purchase of additional items when selling a part
• Provides leads to PSSR’s, Service shops, etc.
• Relays proper parts technical information when necessary
• Directs customers to the proper service techs, when more information is needed
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Work Environment:

• Noise: Loud
• Environment: Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.