Parts Counter Specialist | Customer-Focused Parts Sales

Rihm Family Companies; Albert Lea (MN); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Very competitive pay

PTO + holidays

Medical, dental, vision

HSA with employer contribution

FSA

401(k) with employer match

Life & AD&D coverage

Long term disability

Short term disability

Supplemental insurance

Training & EAP

Employee discounts

Safety footwear program

Job summary

Rihm Family Companies in Minnesota is seeking a Parts Counter Representative to sell parts over the counter, by phone, email or in person while delivering superior customer service to all customers.

You will assist customers in obtaining required parts, provide accurate price quotes, and help load parts into vehicles. The role offers competitive pay and a comprehensive benefits package.

Responsibilities

• Assists internal and external customers in obtaining required parts in a friendly, professional manner.
• Providing accurate and timely price quotes and other parts-related information to customers.
• Makes outbound sales calls as required.
• Responsible for developing and growing accounts as assigned.
• Upsells customers with related parts.
• Issues credit for returned goods.
• Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
• Pulls orders for customers and helps load parts into vehicles.
• Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
• Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
• Coordinates and processes orders for shipment, delivery or pick-up.
• Participates in all training programs that are made available and keeps current on new products and product updates.
• Reviews open-order reports and closes/voids invoices within 60 days.

Job description

Rihm Family Companies in Minnesota is seeking a Parts Counter Representative to sell parts over the counter, by phone, email or in person while delivering superior customer service to all customers.

You will assist customers in obtaining required parts, provide accurate price quotes, and help load parts into vehicles. The role offers competitive pay and a comprehensive benefits package.