Parts Counter Specialist - Customer-Focused Parts Advisor

Ballard-Truck-Center-; Hermon (ME); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible spending account

Short term disability

Long term disability

Life insurance

Paid time off

10 paid holidays a calendar year

Company paid uniforms

Job summary

Ballard Truck Center in Hermon, ME is seeking a Parts Counter Representative to assist walk-in customers, advise on parts, pull stock, and coordinate orders for daily shipment or pickup. The role requires friendly, professional interaction with customers and teamwork with sales staff.

Candidates should have prior experience, basic computer skills, and the ability to lift 50 lbs. A dealership uniform is provided. Benefits include health and dental insurance, 401(k), and PTO.

Qualifications

• Must have prior, relevant experience.
• Ability to read and comprehend instructions and information.
• Must have at least basic computer skills.
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to work both individually and as a team.
• Must be able to lift 50lbs or more.
• Will be required to wear a dealership provided uniform.

Responsibilities

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls in a timely manner, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Notify customer re: ordered parts, promptly restock returns, cores.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person.

Job description

Ballard Truck Center in Hermon, ME is seeking a Parts Counter Representative to assist walk-in customers, advise on parts, pull stock, and coordinate orders for daily shipment or pickup. The role requires friendly, professional interaction with customers and teamwork with sales staff.

Candidates should have prior experience, basic computer skills, and the ability to lift 50 lbs. A dealership uniform is provided. Benefits include health and dental insurance, 401(k), and PTO.