Parts Counter Specialist: Customer-Focused Growth

Yancey Bros. Co.; Pooler (GA); On-site; USD 28,000 - 41,000; Full time

Job summary

Yancey Bros. Co. in Georgia is seeking a Parts Counter Specialist to deliver exceptional customer service by providing parts consultation and sales to walk-in and shop customers.

The role emphasizes fast, accurate parts recommendations and active engagement with customers to resolve needs. You will gain proficiency in parts knowledge, assist with order processing, and handle transactions while supporting safety and efficiency in a busy environment.

Qualifications

• Excellent communication skills, both over the phone and in person.
• Ability to quickly pick up on different software and websites used to search and order parts.
• Work with a sense of urgency and organization.
• Act as a parts/service consultant, not just an order taker.
• Forklift certification is preferred or required.
• Ability to lift up to 50 lbs and assist with heavier items as needed.

Responsibilities

• Greet walk-in and call-in customers courteously and promptly.
• Provide consultative parts solutions tailored to customer needs.
• Build product knowledge and stay current with new parts.
• Advise on related parts and promotions; follow up on back orders and delivery status.
• Create purchase orders before ordering non-Cat back orders.

Skills

Excellent communication

Software proficiency

Urgency & organization

Consultative selling

Forklift certification

Lift 50 lbs

Education

High school diploma or equivalent

Job description

Yancey Bros. Co. in Georgia is seeking a Parts Counter Specialist to deliver exceptional customer service by providing parts consultation and sales to walk-in and shop customers.

The role emphasizes fast, accurate parts recommendations and active engagement with customers to resolve needs. You will gain proficiency in parts knowledge, assist with order processing, and handle transactions while supporting safety and efficiency in a busy environment.