Parts Counter Specialist - Customer-Focused Parts Expert

Yancey Bros. Co.; Savannah (GA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Competitive Pay Structure

Technician Tool Allowance

401k Plan with strong match

Employee Profit Sharing

Financial Wellness Coaching

Medical, vision & dental coverage

Paid vacations

Zusammenfassung

Yancey Bros. Co. is seeking a Parts Counter Specialist to deliver superior customer service at our Savannah, GA location. You will advise customers on parts solutions, assist with walk-ins, and support shop customers with accurate ordering and timely delivery.

The role requires strong mechanical/electrical aptitude, excellent communication, and the ability to lift up to 50 lbs. Forklift certification is a plus, and overtime may be required to meet customer needs.

Qualifikationen

• Excellent communication skills both over the phone and in person.
• Ability to quickly pick up on different software/websites used for parts ordering.
• Work with a sense of urgency and organization.
• Act as a consultant on parts and service, not just an order taker.
• Ability to become forklift certified.
• Lift up to 50 lbs and occasionally higher with assistance.

Aufgaben

• Greet walk-in and call-in customers Courteously and promptly.
• Provide consultative parts solutions to customers’ needs.
• Gain proficiency in parts knowledge and product line introductions.
• Assess and respond to customers’ needs with active listening.
• Advise customers of related parts and specials.
• Process transactions in compliance with company policy.
• Handle back-ordered items and communicate delivery changes.
• Create purchase orders prior to vendor orders for non-Cat items.
• Make outbound sales calls as directed by parts supervision.
• Participate in safety programs and required training.

Kenntnisse

Communication skills

Software literacy

Urgency & organization

Consultative selling

Forklift certification

Lifting 50 lbs

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Yancey Bros. Co. is seeking a Parts Counter Specialist to deliver superior customer service at our Savannah, GA location. You will advise customers on parts solutions, assist with walk-ins, and support shop customers with accurate ordering and timely delivery.

The role requires strong mechanical/electrical aptitude, excellent communication, and the ability to lift up to 50 lbs. Forklift certification is a plus, and overtime may be required to meet customer needs.