Parts Counter - Second Shift

Interstate Companies, Inc.; Billings (MT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Tool program

Tuition assistance

Health, dental and vision coverage

Paid Time Off (PTO)

401(K) with company matching

Life Insurance

Employee Assistance Program

Paid Health and Well-being Screening

Job summary

Interstate Companies, Inc. is seeking a Parts Counter Representative for our Billings, Montana location. The successful candidate will assist customers with heavy-duty truck parts, manage inventory, and provide exceptional service.

The role requires a high school diploma and experience in customer service or parts sales. Duties include sourcing parts, processing orders, and maintaining inventory. We offer competitive wages, health benefits, and paid time off.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or retail environment, preferably in parts sales.
• Proficiency in using computerized inventory systems and basic computer applications.

Responsibilities

• Sourcing and purchasing parts for heavy-duty trucks.
• Assisting customers in locating correct parts and processing transactions.
• Maintaining inventory levels and conducting regular inventory counts.

Skills

Customer service

Communication skills

Attention to detail

Ability to lift heavy objects

Education

High school diploma or equivalent

Tools

Computerized inventory systems

Point-of-sale systems

Job description

Job Title: Parts Counter - Second Shift (12:30pm-9:00pm M-F)

Location: Billings, Montana

Company: I-State Truck Centers

I-State Truck Center is looking for a Second Shift Parts Counter Representative for our Billings, Montana location. We are looking for candidates that have any parts counter experience with a preference on heavy duty trucks or equipment. In this role you will source and purchase parts, manage parts inventory, and price parts for our customers and technicians; familiarity with computer-based parts programs is a plus.

As a Parts Counter Representative, you will play a crucial role in assisting customers and technicians with their heavy‑duty truck parts needs. You will be responsible for providing exceptional customer service, identifying and locating the correct parts, processing transactions accurately, and maintaining inventory levels. The ideal candidate will possess excellent communication skills, strong attention to detail, and a passion for delivering top‑notch service to our valued customers.

At Interstate, we take personal pride in our work and our customer relationships; that is why we carry out Pride in Service in every interaction, every single day.

Parts Counter Representative Duties

• Lookup, price, and purchase parts for on‑highway diesel trucks, off‑highway, and mining equipment
• Fill requisitions, work orders, or requests for materials, tools, or other stock items and distribute items to technicians
• Enter and pick customer orders from stock
• Drive to local vendors and pick up parts and material for orders
• Greet customers in a friendly and professional manner
• Utilize computerized inventory systems to locate parts and check availability
• Process parts orders accurately and efficiently, including invoicing and accepting payment
• Maintain a clean and organized parts counter and work area
• Assist with receiving and stocking parts shipments
• Conduct regular inventory counts and reconcile discrepancies

Parts Counter Representative Requirements

• High school diploma or equivalent
• Previous experience in a customer service or retail environment, preferably in automotive or heavy‑duty equipment parts sales
• Strong communication and interpersonal skills
• Proficiency in using computerized inventory systems and basic computer applications
• Ability to lift and move heavy objects, as necessary
• Detail‑oriented with a commitment to accuracy
• Ability to work independently as well as part of a team
• Flexibility to work weekends or evenings, as needed

Parts Counter Representative Qualities

• Experience working with automotive or heavy equipment parts and accessories
• Knowledge of heavy‑duty truck and equipment systems and components
• Familiarity with automotive parts cataloging systems (e.g., Electronic Parts Catalog)
• Prior experience using point‑of‑sale (POS) systems

Employee Benefits

• Competitive Wages – Be paid your worth!
• Tool program – available
• Tuition assistance – for educational and ongoing career growth
• Health, dental and vision coverage – begins on the first day of the following month
• Paid Time Off (PTO) – starts accruing day one of full‑time employment
• Holidays – 6 Holidays and 2 Floating Holidays per year
• 401(K) – with company matching
• Long Term Disability – Supplied
• Short Term Disability – Supplied
• Life Insurance – Supplied
• Healthiest You – Virtual Health Care paid by Interstate
• PPE Reimbursement – Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts – available on products and services
• Paid Employee Assistance Program – Free 24/7 access to a guidance consultant regarding life challenges you or a family member may face
• Paid Health and Well‑being Screening – for employees and their spouses

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for this position by submitting a resume for consideration.

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