Parts Counter - SCTT

North American Truck & Trailer, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) retirement plan with company match

Medical, Dental, and Vision Insurance

Paid Vacation, Sick, and Holidays

Vision insurance

Life Insurance

Disability Insurance

Paid vacation

Sick leave

Holidays

Tuition reimbursement

Training incentives

Tool reimbursement

Employee referral bonus

Discount on parts/labor

Professional work environment

Job summary

A leading truck industry company is seeking a Parts Counter representative for the 2nd Shift. This role involves customer service, parts identification, order processing, inventory management, and technical support. Successful candidates should possess strong communication skills and a solid understanding of vehicle parts. The position offers a competitive wage, along with comprehensive benefits including a 401(k) plan, medical coverage, and employee incentives. Join a team that values camaraderie and career growth in a supportive environment.

Qualifications

• Excellent customer service skills and effective communication.
• Knowledgeable about parts specifications and compatibility.
• Ability to lift up to 100lbs occasionally.
• Maintain organized inventory and monitor stock levels.

Responsibilities

• Interact with customers for parts inquiries and orders.
• Process orders with suppliers or manufacturers.
• Maintain organized inventory and monitor stock levels.
• Provide technical advice and troubleshoot customer issues.
• Maintain accurate sales and inventory records.
• Collaborate with service, sales, and management teams to ensure smooth parts flow.

Skills

Customer Service

Parts Identification

Order Processing

Inventory Management

Technical Knowledge

Problem Resolution

Documentation

Collaboration

Lifting up to 100lbs

Training participation

Job description

Sioux CityTruck and Trailer is looking to fill a Parts Counter position for our 2nd Shift.

Sioux CityTruck & Trailer a Subsidiary of North American Truck & Trailer, where we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Key aspects of a parts counter include:

1. Customer Service: Parts counter personnel interact directly with customers, whether they are individuals seeking parts for personal vehicles or professionals requiring components for commercial purposes. Excellent customer service skills, including effective communication and problem-solving, are essential to assist customers in finding the right parts.
2. Parts Identification: Counter staff need to be knowledgeable about different types of parts, their specifications, and compatibility with various makes and models of vehicles or equipment. They often use parts catalogs, computer systems, and databases to identify and locate the correct parts.
3. Order Processing: When customers request specific parts that are not readily available in stock, parts counter personnel help place orders with suppliers or manufacturers. They track the order's progress and provide customers with updates on delivery times.
4. Inventory Management: Maintaining an organized and up-to-date inventory of parts is crucial to ensure that parts are readily available when needed. Parts counter personnel monitor stock levels, reorder parts as necessary, and manage returns or exchanges.
5. Technical Knowledge: A solid understanding of the products being sold is important, as parts counter staff may need to provide technical advice and guidance to customers who require assistance in selecting the appropriate parts.
6. Problem Resolution: Sometimes customers may encounter challenges while installing or using parts. Parts counter staff may need to assist in troubleshooting issues, providing advice on installation, and ensuring that customers have a positive experience with the parts they purchase.
7. Documentation: Accurate record-keeping is vital for tracking sales, inventory levels, and customer orders. This information helps with restocking, analyzing sales trends, and providing data for financial reporting.
8. Collaboration: Parts counter personnel often collaborate closely with other departments within an organization, such as service departments, sales teams, and management, to ensure a smooth flow of parts and information.
9. * Must be able to lift up to 100lbs occasionally
10. * Participate in all available training programs

Pay:

Based upon experience

North American Truck & Trailer offers a competitive wage and benefit package including: Benefits available the 1st of the month following date of hire.

• 401(k) retirement plan with company match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Short- and Long-Term Disability Insurance
• Paid Vacation, Sick, and Holidays
• OEM Training Incentive for Parts & Service personnel
• Tool Reimbursement for service employees
• Tuition Reimbursement for service employees
• Discount on Parts/Labor and Vehicle Purchases
• Employee Referral Bonus
• Professional work environment

To apply please contact Chery Rierson at [e-mail] or 605-332-7112.

Come experience the difference!

In joining the North American Truck and Trailer family, you're not just securing a job – you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!