Parts Counter Salesperson - Archbold, OH

MSCCN; Archbold (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

MSCCN is seeking a parts counter associate in an on-site capacity at our Ohio location. You will serve customers at the counter and over the phone, provide accurate information on products, and process orders for in-store and online purchases.

The role emphasizes meeting sales goals, promoting promotions, and maintaining inventory integrity while delivering excellent customer service. Forklift operation and a valid driver’s license are required for daily duties.

Qualifications

• High School diploma or equivalent; Agriculture degree preferred.
• 1+ years of Parts, sales or service experience.
• Strong communication and rapport-building with customers.
• Understand selling processes and multitask independently and in a team.

Responsibilities

• Assist customers at the counter and over the phone with parts sales.
• Maintain professional relationships with peers and management.
• Meet or exceed monthly sales goals.
• Promote parts promotions and upsell related items.
• Process orders accurately for in-store and online purchases.
• Locate and obtain merchandise; coordinate with Inventory on stock.
• Keep the showroom image professional and organized.
• Work extended hours and weekends as needed.

Skills

Customer service

Sales experience

Communication

Multitasking

Forklift operation

Driver's license

Education

High school diploma

Associate’s degree in Agriculture

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS-

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Purpose: This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered.

Responsibilities

• Provide excellent customer service to customers at the counter, on the phone, and anyone internally.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Meets or exceeds monthly sales goals.
• Actively engaged and knowledgeable about the corporate parts promotion schedule.
• Provides recommendations for sales of additional related or needed parts or accessories.
• Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
• Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
• Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
• Maintains inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
• Assists with preparing and maintaining professional showroom image and merchandise displays.
• Assists in keeping parts department clean and orderly.
• Other appropriate responsibilities as assigned by manager.

Additional Qualifications/Responsibilities

Experience, Education, Skills, and Knowledge:

• High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred.
• 1+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintaining a professional image, and establishing rapport.
• Demonstrate basic understanding of the selling process.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Experience working both independently and, in a team, setting.
• Demonstrates excellent communication skills; written and verbal.
• Ability to work extended hours and weekends.
• Valid driver’s license required; driving record that meets Employer’s insurance company requirements.
• Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
• Ability to use a handheld barcode scanner.
• Ability to lift up to 75 pounds.
• This position will require operation of a forklift.