Parts Counter Salesperson - Coldwater, OH

MSCCN; Coldwater (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

MSCCN is seeking a dedicated Parts Counter Associate to serve customers at the counter, answer phones, and assist service departments with timely parts. You will be responsible for processing orders, upselling related items, and maintaining a clean showroom.

The role demands reliable teamwork, basic selling skills, and strong communication. Responsibilities include meeting sales targets, promoting promotions, and coordinating with inventory for stock availability.

Qualifications

• Bachelor’s level not required; High School diploma or equivalent is required.
• 1+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers and maintaining rapport.
• Demonstrate basic selling process understanding.
• Ability to manage multiple projects independently.
• Willingness to work extended hours and weekends.
• Valid driver’s license and acceptable driving record.
• Experience using Microsoft Office and apps.
• Ability to lift up to 75 pounds.
• Forklift operation may be required.

Responsibilities

• Provide exceptional customer service at the counter, on the phone, and internally.
• Maintain positive working relationships with peers and management.
• Meet or exceed monthly sales goals.
• Promote sales through parts promotions and upselling.
• Provide recommendations for related parts or accessories.
• Process orders accurately for in-store and online sales.
• Locate and obtain items; contact Inventory for out-of-stock items.
• Maintain inventory accuracy and address discrepancies.
• Keep showroom clean and merchandise displays.
• Support showroom and parts department operations.

Skills

Customer service

Communication skills

Teamwork

multitasking

Time management

Education

High School diploma or equivalent

Associate’s degree in Agriculture (preferred)

Tools

Microsoft Office

Barcode scanner

Forklift operation

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, this role is 'On-Site' at the location detailed in the job post unless specifically stated otherwise.

Purpose

This position is responsible for selling parts to customers over the counter and providing necessary parts to the service department. Providing exceptional customer service while supplying customers with timely and accurate information regarding accounts, products, rates, and services offered.

Responsibilities

• Provide excellent customer service to customers at the counter, on the phone, and anyone internally.
• Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Meets or exceeds monthly sales goals.
• Actively engaged and knowledgeable about the corporate parts promotion schedule.
• Provides recommendations for sales of additional related or needed parts or accessories.
• Communicate, enforce, participate, and monitor effective Parts Department processes to ensure internal and external customer satisfaction.
• Timely and accurate processing of all orders (in-store and online). Completes orders by communicating with customers on pick-up or delivery status.
• Locates and obtains merchandise for customers. If not stocked, communicate with the Parts Inventory Team on items that need to be obtained.
• Maintains inventory integrity by performing cycle counts, following up on inventory discrepancies, and expediting issues to the manager.
• Assists with preparing and maintaining professional showroom image and merchandise displays.
• Assists in keeping parts department clean and orderly.

Additional Qualifications/Responsibilities

Experience, Education, Skills, and Knowledge

• High School diploma or equivalent experience; Associate’s degree in an Agriculture field preferred.
• 1+ years of Parts experience or equivalent sales or service experience.
• Experience connecting with customers, maintaining a professional image, and establishing rapport.
• Demonstrate basic understanding of the selling process.
• Demonstrated ability to manage multiple projects simultaneously with a degree of independence.
• Experience working both independently and, in a team, setting.
• Demonstrates excellent communication skills; written and verbal.
• Ability to work extended hours and weekends.
• Valid driver’s license required; driving record that meets Employer’s insurance company requirements.
• Experience using standard desktop load applications such as Microsoft Office, internet applications, and apps.
• Ability to use a handheld barcode scanner.
• Ability to lift up to 75 pounds.
• This position will require operation of a forklift.