Parts Counter Sales Representative

Milton CAT; North Reading (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Milton CAT in North Reading, MA, is seeking a dedicated Customer Service Representative for the Parts department. This full-time role includes responsibilities such as assisting customers, processing orders, and performing warehouse duties when assigned. Ideal candidates should have a high school diploma, strong communication skills, and the ability to handle physical tasks.

Position requires energy for extended hours and a valid driver's license. Milton CAT offers an equal opportunity workplace valuing diversity and encourages the application of qualified candidates.

Qualifications

• Energy and stamina to work extended hours and weekends when needed.
• Able to lift 50 pounds and operate Material Handling Equipment.
• Ability to perform duties with a sense of urgency.

Responsibilities

• Assist customers with orders, backorders, and credits.
• Process cash and credit payments per procedures.
• Perform related warehouse duties as assigned.

Skills

Strong verbal communication skills

Problem solving skills

Detail oriented

Basic math skills

Education

High School Diploma or GED equivalent

Job description

Milton CAT is the exclusive distributor of Caterpillar earthmoving and construction machinery and power systems products in the Northeast. Headquartered in Milford MA, the Milton CAT team has over 950 dedicated and experienced employees working from 12 well-equipped locations in New Hampshire, Massachusetts, Maine, Vermont, Rhode Island, and upstate New York. Milton CAT serves customers in light to heavy construction, forestry, agriculture, governmental, paving, scrap, demolition, and waste markets as well as providing power for the marine, heavy truck and power generation industries.

Job Description

Location: N. Reading, MA

Department: Parts

Employment Type: Full Time Non Union

Work Hours: 1st Shift

Requisition Number: 16-0105

Responsibilities

• First shift Monday – Friday, with occasional Saturday morning hours.
• Assisting customers after hours when on-call.
• Greet all customers and answer phones in a polite and timely fashion.
• Utilize formatted phone script when answering calls.
• Process Customer and Shop orders, backorders, credits and quotes.
• Look up parts via supplied computer programs for CAT and other brands we service.
• Handle cash and credit payments and returns per procedures.
• Resolve customer issues or concerns as necessary.
• Assist with preparing and maintaining merchandise displays.
• Able and willing to perform warehouse duties as assigned.
• Perform related duties as assigned.

Qualifications

• High School Diploma or GED equivalent.
• Energy and stamina to work extended hours and weekends, and overtime as needed.
• Strong verbal communication skills.
• Strong problem solving and organizational skills.
• Detail oriented with a high level of accuracy.
• Basic math skills.
• Able to lift 50 pounds.
• Able/willing to learn to operate Material Handling Equipment.
• Valid driver’s license and good driving record.
• Able to work in a dynamic, fast paced distribution center environment.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.

Preferred Skills and Competencies

• Prior industry experience.
• Past experience in automotive industry a plus.
• Basic mechanical ability a plus.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.