Parts Counter Sales Representative

Truck Centers, Inc.; Effingham (IL); On-site; USD 2,546,000 - 3,857,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off

Disability insurance

FSA and HSA options

Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. is seeking a customer-focused Parts Counter Sales Representative. You will help customers find the right parts in-person or by phone, process transactions, and coordinate orders while delivering excellent service in a dynamic, growth-oriented team.

The role requires 2+ years of parts sales experience, strong communication skills, and the ability to lift up to 80 lbs. A thorough knowledge of inventory systems and computer basics is preferred.

Qualifications

• 2+ years of parts sales experience.
• Thorough knowledge of basic computer operations and inventory control systems.
• Demonstrated customer service and communication skills.
• Strong organization skills with attention to detail and multitasking ability.
• Must pass pre-employment background check and drug screen.
• Ability to lift or move up to 80 lbs. unassisted.

Responsibilities

• Sell parts over the counter or by phone in a fast-paced setting.
• Look up parts and technical information, check inventory, locate stock.
• Process sales transactions accurately and promptly per company policy.
• Coordinate orders for shipment, delivery, or customer pickup.
• Process returns and issue credits with original purchase details.
• Follow up with customers on order status and provide estimates.

Skills

Parts sales experience

Customer service

Communication skills

Attention to detail

Tools

Inventory control systems

Basic computer operations

Job description

• Compensation: USD 18.48 - USD 27.72 - hourly

Company Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

Job Description

Are you a people person with a knack for mechanics or parts? Do you thrive in environments where every day brings something new and where you can constantly grow your knowledge? Truck Centers, Inc. (TCI) is on the lookout for a customer-focused Parts Counter Sales Representative to join our team. In this role, you'll need to bring your strong interpersonal skills to help our customers find the commercial vehicle and equipment parts they need, whether in person or over the phone.

Schedule:

• This position will work Monday-Friday, 7am-3:30pm with a Saturday rotation.

What You'll Do:

• Sell Parts: Assist customers over the counter or by phone in a lively, fast-paced setting.
• Utilize Resources: Quickly and efficiently look up parts and technical information, check inventory, and locate stock within our TCI network.
• Handle Transactions: Ensure all sales transactions are completed accurately and promptly, adhering to TCI policies, including verifying signatures, credit cards, and customer identity.
• Coordinate Orders: Schedule orders for shipment, delivery, or customer pick-up, ensuring they are processed quickly.
• Process Returns: Issue credits for returned parts, verifying purchase details with original invoices or reference numbers.
• Customer Follow-Up: Regularly check in with customers on order status, provide estimates, and make routine sales calls to maintain strong customer relationships.
• Accurate Data Entry: Enter part numbers accurately to determine costs on repair orders.

Join TCI and be a part of a dynamic team where your skills will shine and your career can grow!

Qualifications

What We're Looking For:

• 2+ years of parts sales experience is highly preferable
• Thorough knowledge of basic computer operations and inventory control systems
• Demonstrated customer service and communication skills
• Strong organization skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Must be able to pass a pre-employment background checkand drug screen.
• Ability to lift or move up to 80 lbs. unassisted

WHAT WE OFFER:

Pay range: $18.48 - $27.72 per hour with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paidvolunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.