Service Advisor (1st Shift)

Truck Centers, Inc.; Troy Township (IL); In loco; USD 28.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) with company match

Health insurance

Vision Insurance

Dental Insurance

Paid time off including paid volunteer

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Descrizione del lavoro

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of the Service department. You will help customers navigate service needs, whether in person or by phone, ensuring a smooth and efficient service experience.

You will greet customers, create repair orders, schedule appointments, and coordinate with the Service Dispatcher. Strong communication and organization are essential, with attention to detail and a solution-focused mindset.

Competenze

• Customer service and interpersonal communications skills required.
• Strong organizational and time-management skills.

Mansioni

• Greet customers and assist with service needs.
• Create repair orders and schedule service appointments.
• Discuss concerns with drivers and perform basic inspections.
• Verify account details, recalls, history, and warranties.
• Keep customers informed throughout the repair process.

Conoscenze

Customer service

Interpersonal communications

Organization

Time management

Problem solving

Strumenti

MS Office

Procede software

Descrizione del lavoro

About Truck Centers, Inc.

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Company Description

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so, Truck Centers, Inc. is looking for a Service Advisor to be the welcoming face of our Service department!

In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.

Shifts Available

Monday-Thursday, 7am-5pm

What You've Do

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Why Join Us?

At Truck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!

Qualifications

What We're Looking For

• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background check and drug screen.

WHAT WE OFFER

Pay Range: $20.40-$30.60 per hour with incentive eligibility

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Join our team and be a part of a company that values customer satisfaction and service excellence!

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.