Parts Counter Sales Pro — Customer-Focused & Fast-Paced

HOLT CAT; Houston (TX); On-site; USD 36,000 - 44,000; Full time

Job summary

HOLT Truck Centers in Houston, TX is seeking a customer service associate to interact with customers in a positive, timely manner and process parts transactions accurately to support sales and service goals.

The role emphasizes values-based leadership, teamwork, and dependable attendance. Responsibilities include handling parts transactions, staying updated on product information, and assisting during after-hours call-outs as needed in a fast-paced office environment.

Qualifications

• High School diploma or GED required.
• 3-5 years of customer service experience required.
• Valid driver's license required.
• Must obtain forklift certification.

Responsibilities

• Model, promote, reinforce, and reward the consistent use of Holt's Values Based Leadership tools, models, and processes to ensure alignment with Vision, Values, and Mission.
• Complete all parts transactions for internal/external customers accurately and in a timely manner to ensure satisfaction and meet department goals.
• Participate in sales programs sponsored by Holt and other suppliers to promote sales and meet objectives.
• Keep product information systems current and update new product information.
• Suppport after-hours call-out rotation to assist customers after hours, as scheduled by management.
• Performs other duties assigned.

Skills

Phone skills

People skills

Computer skills

Parts management system

Fast-paced

Attention to detail

Attendance

Self-motivated

Education

High School diploma or GED

Tools

Forklift certification

Job description

HOLT Truck Centers in Houston, TX is seeking a customer service associate to interact with customers in a positive, timely manner and process parts transactions accurately to support sales and service goals.

The role emphasizes values-based leadership, teamwork, and dependable attendance. Responsibilities include handling parts transactions, staying updated on product information, and assisting during after-hours call-outs as needed in a fast-paced office environment.