Parts Counter Sales — Fast-Paced Customer Advocate

HOLT CAT; Laredo (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

HOLT CAT in Laredo, TX is seeking a full-time Parts Customer Service Representative to help customers in a positive, caring, and timely manner while ensuring accurate and efficient processing of all parts transactions. You will serve as the main contact for parts customers, answering questions and guiding orders.

The position requires dependable attendance, readiness to work in a fast-paced environment, and proficiency with computers and a parts management system.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience.
• Parts store experience preferred.
• Must obtain forklift certification.

Responsibilities

• Sell CAT parts to customers by phone, fax, email or in person.
• Process all parts transactions accurately and promptly.
• Be the primary contact for parts customers.
• Support after-hours calls on a rotating basis.
• Promote dealer promotions and product information updates.

Skills

Customer Service

Phone Skills

Attention to Detail

Attendance & Punctuality

Self-motivation

Computer Proficiency

Education

High School Diploma or GED

Forklift Certification

Tools

Parts Management System

ERP/CRM Software

Job description

HOLT CAT in Laredo, TX is seeking a full-time Parts Customer Service Representative to help customers in a positive, caring, and timely manner while ensuring accurate and efficient processing of all parts transactions. You will serve as the main contact for parts customers, answering questions and guiding orders.

The position requires dependable attendance, readiness to work in a fast-paced environment, and proficiency with computers and a parts management system.