Parts Counter Sales 1

Holt Co.; Dallas (TX); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Holt CAT in Dallas, Texas is seeking a Parts Counter Sales Representative to engage customers and process parts transactions accurately and efficiently.

This full-time role in the Machine Division (MAC) requires friendly, timely communication, with hours Monday through Friday 7:00 AM to 5:00 PM, at 10950 Plano Rd, Dallas, TX 75238. A high school diploma and customer service experience are preferred.

Qualifikationen

• High School diploma or GED preferred.
• Minimum 2 years of customer service experience.
• Forklift certification required or ability to obtain.

Aufgaben

• Sell CAT parts to customers by phone, fax, email, or in person.
• Process parts transactions accurately and promptly to ensure customer satisfaction.
• Maintain current product information and update new products.
• Participate in sales programs to promote dealer promotions.
• Respond to after-hours calls on a rotating basis.
• Promote PCC orders, usage, and current dealer promotions.
• Adhere to safety policies and company procedures.
• Collaborate with internal/external resources as needed.

Kenntnisse

Phone skills

People skills

Attendance

Attention to detail

Computer proficiency

Fast-paced environment

Ausbildung

High School diploma or GED

Forklift certification

Tools

Computerized parts management system

Jobbeschreibung

Description

Holt CAT in Dallas, Texas is looking for a Parts Counter Sales Representative. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. We are located at 10950 Plano Rd, Dallas, TX 75238. The hours for this position are Monday through Friday 7:00 AM to 5:00 PM.

Department

Machine Division (MAC)

Employment Type

Full Time

Location

North Dallas

Reporting To

Cris Miles

Description

Holt CAT in Dallas, Texas is looking for a Parts Counter Sales Representative. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. We are located at 10950 Plano Rd, Dallas, TX 75238. The hours for this position are Monday through Friday 7:00 AM to 5:00 PM.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Sales of CAT parts to customers over the phone, via fax, e-mail or in person; Serves as a point of contact for parts customers
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
• Ensures that product information systems are kept current and new product information is updated
• Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis
• Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties assigned

The incumbent in this position is expected to model the following practices daily

• Demonstrate alignment with the company's mission and core business values;
• Collaborate with key internal/external resources;
• Participate in ongoing self-development.

Knowledge, Skills, And Abilities

• Demonstrate well-organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers, Experience with a computerized parts management system highly desired
• Must be capable of working in a fast-paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self-motivated with a high commitment to completing tasks in a timely manner

Education and Experience

• High School diploma or GED preferred
• Minimum 2 years of customer service experience required; Parts store experience preferred
• Must be able to obtain forklift certification

Supervisory Responsibilities

• None

Travel

• None
• Must have a valid drivers' license

Physical Requirements

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment

• This job is generally performed in a professional office environment
• Frequently works at fast pace with unscheduled interruptions

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.