Parts Counter Sales

Nextran Corporation; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Nextran Truck Centers is seeking a Parts Counter Sales Associate to help customers choose the right parts over the counter, by phone, or through the shop, delivering friendly and efficient service. You will assist both retail and shop customers, provide price quotes, and process payments while maintaining a high level of customer satisfaction.

Ideal candidates have 1 year of parts sales experience or an Associate degree with related industry exposure, strong communication skills, and solid

Qualifications

• 1 year of experience in parts counter sales, or an Associates degree and 1 year of experience in the industry.
• Strong interpersonal and communication skills.
• Computer proficiency.
• High School Diploma.
• Customer-focused with relationship-building ability.
• Instills Trust through honesty and integrity.
• Effectively communicates with diverse audiences.
• Action-oriented with urgency and energy.
• Strong decision-making quality.

Responsibilities

• Assist customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Answer calls, provide price quotes, and offer information.
• Process orders, invoice customers, and handle payments.
• Pull and fill orders from stock and locate out-of-stock parts as needed.
• Support Outside Sales Representatives with orders and back-order follow-ups.
• Keep counter areas clean and organized.
• Promote sales by phone, mail, and email.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Computer proficiency

Fast learner

Attention to detail

Team player

Education

High School Diploma

Associates degree in related field

Job description

Are you looking to further develop your profession into a career? Are you driven by opportunity?

Nextran Truck Centers is hiring!

Our Employees Benefit from:

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

The Counter Part Sales is responsible for selling parts to all customers over the counter, through the shop, or on the phone in a friendly and efficient manner.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Answer phone calls, providing price quotes and other information.
• Provide and high level of service to internal and external customers.
• Pull and fill orders from stock.
• Locate out-of-Stock parts from outside sources and submit emergency orders as needed.
• Follow up on Back ordered parts.
• Replenishes assigned inventory.
• Assists Outside Sales Representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number is available so that purchase and pricing can be verified.
• Make over the counter and telephone sales, invoice customers, and take payments.
• Assist customers in part selection, provide technical information, and advice.
• Suggest possible add-on items as appropriate.
• Promote sales by telephone, mail, and email.
• Keep counter areas clean and uncluttered.
• Other duties, as assigned.

Skills and Qualifications

• 1 year of experience in parts counter sales, or an Associates degree and 1 year of experience in the industry.
• Strong interpersonal and communication skills
• Computer proficiency
• High School Diploma
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer