Parts Counter Sales

Excel; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

Excel in Charlotte, NC is seeking a Parts Counter Sales professional to support counter customers and the service department with heavy and medium duty truck parts and accessories.

You will handle telephone inquiries, upsell accessories, coordinate with the service team to procure the right parts, and maintain inventory familiarity; strong computer skills and teamwork are essential.

Qualifications

• Customer service orientation is required.
• Strong communication and teamwork skills.
• Comfort with computer systems and inventory processes.
• Ability to upsell accessories and other parts.

Responsibilities

• Assist counter customers and respond to telephone inquiries.
• Coordinate with the service department to procure the right truck parts.
• Maintain familiarity with inventory and pull orders as needed.
• Support all makes of truck parts and diagnose needs for customers.
• Promote safety culture and adhere to policies.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter Sales

Charlotte, NC, US

2 days ago Requisition ID: 1185

Salary Range: $50,000.00 To $75,000.00 Annually

1 | SUMMARY OF FUNCTIONS:

Responsible for performing a variety of duties in our Parts and Service Department. Supporting our counter customers and service department providing parts for heavy & medium duty trucks and accessories. Handling telephone inquiries for truck parts.

2 | MAJOR DUTIES AND RESPONSIBILITIES:

Work closely with our customers offering counter and telephone customer support and works closely with our Service department. Knowledgeable on all makes of truck parts and able to resource and inventory as needed. We are an all makes truck dealership. WD experience is a plus for this position.

• Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
• Must work closely with our service department and technicians to procure the right part.
• Understands our inventory system for parts and is able to pull orders as needed.
• Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
• Computer experience is important.
• Able to manage multiple tasks independently.
• Promotes cooperation and teamwork.
• Able to embrace our Safety culture and policies.
• Performs other related duties as assigned.

3 | ORGANIZATIONAL RELATIONSHIPS:

Reports directly to our Parts & Service Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations.