Parts Counter Sales

Virginia Truck Center; Charlotte (NC); On-site; USD 30,000 - 39,000; Full time

Job summary

Virginia Truck Center in Charlotte, NC is seeking a Parts Counter Sales representative. You will assist counter customers and service departments with parts for heavy and medium-duty trucks, and handle telephone inquiries from truck parts customers.

The role requires strong customer service, product knowledge, and the ability to navigate an inventory system; familiarity with multiple truck makes is a plus. This is an hourly position with a competitive range.

Qualifications

• Experience in auto parts or trucking industry.
• Strong customer service and sales skills.
• Able to operate an inventory system.

Responsibilities

• Provide counter and telephone customer support and supply parts for heavy & medium-duty trucks.
• Work with the service department to procure the right parts and upsell accessories.

Skills

Customer service

Counter sales

Phone support

Inventory management

Parts knowledge

Computer skills

Tools

Inventory software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter Sales

Charlotte, NC, US

Salary Range: $22.00 To $28.00 Hourly

1 | SUMMARY OF FUNCTIONS:

Responsible for performing a variety of duties in our Parts and Service Department. Supporting our counter customers and service department providing parts for heavy & medium duty trucks and accessories. Handling telephone inquiries for truck parts.

2 | MAJOR DUTIES AND RESPONSIBILITIES:

Work closely with our customers offering counter and telephone customer support and works closely with our Service department. Knowledgeable on all makes of truck parts and able to resource and inventory as needed. We are an all makes truck dealership. WD experience is a plus for this position.

• Able to manage a fast-paced work environment of parts calls and counter sales support for our customers. Engaging our customers and communicating a solution. Upselling accessories or other parts that support the solution.
• Must work closely with our service department and technicians to procure the right part.
• Understands our inventory system for parts and is able to pull orders as needed.
• Familiar with all makes of truck parts and able to generally diagnose a need for our customers.
• Computer experience is important.
• Able to manage multiple tasks independently.
• Promotes cooperation and teamwork.
• Able to embrace our Safety culture and policies.
• Performs other related duties as assigned.

3 | ORGANIZATIONAL RELATIONSHIPS:

Reports directly to our Parts & Service Manager. Able to support all other departments as needed to support our customers experience and meeting their expectations.

Attachments (1)

Job Description Parts Counter Rep Workrocket 1 2022.docx