Parts Counter Pro – Auto Dealership Team

Cavender Auto Family; Columbus (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

Job summary

Mercedes-Benz of Lubbock, part of the Cavender Auto Family, is seeking a Parts Counter associate to join our service team. This role requires automotive dealership experience and a focus on accuracy, customer service, and efficient parts workflow.

We offer medical/dental/vision and other benefits, plus growth opportunities within a growing regional family of dealerships. Veterans and military spouses are encouraged to apply.

Qualifications

• High School Diploma/GED is required.
• Valid driver's license.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based.
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems.
• Must have the ability to move about the parts department and have computer skills.
• Ability to meet the physical requirements of the role (lift over 50lbs).

Responsibilities

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues
• Encourage the sale of branded parts
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
• Assist in collecting on overdue accounts
• Notify all special-order customers upon arrival of parts

Education

High School Diploma/GED

Job description

Mercedes-Benz of Lubbock, part of the Cavender Auto Family, is seeking a Parts Counter associate to join our service team. This role requires automotive dealership experience and a focus on accuracy, customer service, and efficient parts workflow.

We offer medical/dental/vision and other benefits, plus growth opportunities within a growing regional family of dealerships. Veterans and military spouses are encouraged to apply.