Parts Counter

Cavender Auto Country Ford; Columbus (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Paid time off

Parental leave

Life insurance ($10k)

Vehicle discounts

Professional development

Job summary

Mercedes-Benz of Lubbock, Texas is seeking a Parts Counter associate with 1–2 years of automotive dealership experience. You will handle customer needs, promote branded parts, and support inventory accuracy in a fast-paced service environment. Applicants must have a valid driver's license and be able to lift up to 50 lbs.

Join a Cavender Auto Family dealership that offers solid benefits, growth opportunities, and a commitment to making confidence happen for customers and team members alike.

Qualifications

• 1–2 years of automotive dealership experience required
• Must have valid driver’s license and be able to read and comprehend job instructions
• Ability to lift over 50 lbs and move around the parts department
• Deal creatively and logically with problems while empathizing with customers

Responsibilities

• Handle customer complaints tactfully and promptly per dealership guidelines
• Encourage the sale of branded parts
• Improve efficiency of customer/Parts Department interactions
• Maintain accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager for accessory vehicle availability
• Monitor workflow and ensure on-time completion; assist with warranty and billing adjustments
• Monitor backorders and ensure timely deliveries
• Ensure dealership purchases are properly accounted for before payment
• Tag parts to recover full credit from the factory
• Assist in collecting on overdue accounts
• Notify special-order customers upon parts arrival

Skills

Automotive dealership experience

Education

High School Diploma/GED

Job description

1or 2 years of Automotive Dealership experience required

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!

Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Mercedes-Benz of Lubbock, Texas, a Cavender Auto Family Dealership, is currently looking for a talented Parts Counter to join our growing family and help "Make Confidence Happen".

Veterans and Military spouses are encouraged to apply!

Why Work at Mercedes-Benz of Lubbock, Texas:

• Depending on experience
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues
• Encourage the sale of branded parts
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
• Make warranty and billing adjustments
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
• Assist in collecting on overdue accounts
• Notify all special-order customers upon arrival of parts

Here is what you will need:

• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)

We are an equal opportunity employerand prohibit discrimination/harassment without regard to race, color, religion,age, sex, national origin, disability status, genetics, protected veteranstatus, sexual orientation, gender identity or expression, or any othercharacteristic protected by federal, state or local laws.

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