Parts Counter Person

Bob Johnson Auto Group; Town of Avon (NY); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Employee discount

Referral program

Career growth opportunities

Job summary

Bob Johnson Ford Avon is seeking an experienced Parts Counter Person in Avon, NY. You will help customers, identify parts by vehicle data, source parts through Ford systems, and manage parts inventory in a fast-paced dealership environment.

Requirements include Ford dealership parts experience, strong organizational skills, attention to detail, and solid communication with technicians and customers. A valid driver’s license is required and benefits are offered.

Qualifications

• Ford dealership parts experience preferred.
• Automotive parts experience strongly preferred.
• Experience using parts catalogs, DMS systems, or dealership software.
• Strong attention to detail and accuracy.
• Good communication and customer service skills.
• Ability to multitask in a busy dealership environment.
• Valid driver’s license required.

Responsibilities

• Assist technicians, service advisors, wholesale customers, and retail customers with parts needs.
• Look up and identify the correct parts by make, model, VIN, and repair order information.
• Source and order parts through Ford systems and approved vendors.
• Track incoming and outgoing parts for the dealership and service department.
• Communicate with technicians and advisors regarding parts availability, pricing, and delays.
• Handle special orders, backorders, returns, and warranty parts.
• Maintain accurate records for parts ordered, received, billed, and returned.
• Help manage inventory accuracy and organization within the parts department.
• Package and ship parts back to the manufacturer when needed.
• Support monthly sales goals, gross profit goals, and customer satisfaction standards.

Skills

Ford parts experience

Customer service

Attention to detail

Multitasking

Teamwork

Tools

Parts catalogs

DMS systems

Dealership software

Job description

Job DetailsJob Location: Bob Johnson Ford Avon - Avon, NY 14414Salary Range: $35,000.00 - $65,000.00 SalaryBob Johnson Ford is looking for an experienced and motivated Parts Counter Person to join our team in Avon, NY. This is a great opportunity for someone with dealership parts experience, especially Ford experience, who is organized, customer-focused, and comfortable working in a fast-paced service and parts environment.

What You’ll Do

You will play an important role in supporting our service department, technicians, and customers by making sure the right parts are located, ordered, received, and billed accurately.

Responsibilities include:

• Assist technicians, service advisors, wholesale customers, and retail customers with parts needs
• Look up and identify the correct parts by make, model, VIN, and repair order information
• Source and order parts through Ford systems and approved vendors
• Track incoming and outgoing parts for the dealership and service department
• Communicate with technicians and advisors regarding parts availability, pricing, and delays
• Handle special orders, backorders, returns, and warranty parts
• Maintain accurate records for parts ordered, received, billed, and returned
• Help manage inventory accuracy and organization within the parts department
• Package and ship parts back to the manufacturer when needed
• Support monthly sales goals, gross profit goals, and customer satisfaction standards

What We’re Looking For

The right candidate will be dependable, detail-oriented, and able to work well with both customers and internal team members.

Why Join Bob Johnson Ford?

Bob Johnson Auto Group is a growing automotive group with a strong reputation in the Rochester and surrounding areas. We offer a team-focused work environment, steady workflow, and opportunities for long-term growth within the company.

Benefits

We offer a competitive benefits package, including:

• Pay range of$35,000 – $65,000 per year based on experience
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Employee discount
• Referral program
• Career growth opportunities

Schedule

Full-time position. Schedule may vary based on department needs.

QualificationsPreferred qualifications:

• Ford dealership parts experience preferred
• Automotive parts experience strongly preferred
• Experience using parts catalogs, DMS systems, or dealership software
• Strong attention to detail and accuracy
• Ability to multitask in a busy dealership environment
• Good communication and customer service skills
• Ability to work independently and as part of a team
• Valid driver’s license required