Parts Counter & Inventory Specialist

Thermo King; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

Thermo King in Charlotte, NC is seeking a Parts Counter (Sales) associate to assist customers in repairs, build relationships, and manage daily billing tasks. The role emphasizes inventory control, teamwork, and strong communication with service techs and vendors.

Safety and accuracy are important as you handle paperwork, maintain warehouse organization, and support sales opportunities. Some forklift experience is a plus, with occasional overtime possible.

Qualifications

• High School Diploma or equivalent (Technical degree or certification a plus).
• Background in parts inventory and procedures.
• Experience with computer-based programs including Microsoft Office.
• Ability to learn and use the company's business system (e-Emphasys).
• Ability to lift and work with no restrictions.
• Forklift experience helpful.

Responsibilities

• Assist customers in identifying and obtaining items to complete repairs.
• Build professional relationships with customers to grow the business.
• Handle daily tasks such as billing, cash handling, and finalizing SVC billing.
• Analyze customer base for opportunities to grow sales.
• Interface with service techs, leadership, parts, drivers, vendors, and customers.
• Keep paperwork updated and organized.
• Communicate effectively with customers to ensure satisfaction.
• Answer customer technical questions or route to proper personnel.
• Maintain cleanliness and organization in the parts warehouse.
• Perform other duties as assigned by supervisor.
• Be open to change and input from peers and supervisors.

Skills

Customer service

Teamwork

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Technical degree or certification a plus

Tools

Microsoft Office

e-Emphasys

Job description

Thermo King in Charlotte, NC is seeking a Parts Counter (Sales) associate to assist customers in repairs, build relationships, and manage daily billing tasks. The role emphasizes inventory control, teamwork, and strong communication with service techs and vendors.

Safety and accuracy are important as you handle paperwork, maintain warehouse organization, and support sales opportunities. Some forklift experience is a plus, with occasional overtime possible.