Parts Counter Clerk

Evolving Solution Services; Costa Mesa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Job summary

Ferrari of Newport Beach Service Center is seeking a motivated Parts Clerk to join our team. You will assist customers with parts selection, process orders, maintain inventory, and provide exceptional service in a fast-paced environment.

The ideal candidate has 1+ year of related experience, strong organizational skills, and knowledge of Tekion dealership software. Monday–Friday 8am–5pm with career development and benefits available.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year of related parts, automotive, warehouse, or customer service experience.
• Experience in a high-volume, fast-paced environment is preferred.
• Tekion dealership software experience is preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer proficiency.

Responsibilities

• Assist customers in selecting parts and processing orders.
• Maintain inventory and pull orders from stock.
• Provide pricing information and respond to inquiries.
• Coordinate with vendors for back-ordered or special-order parts.
• Prepare invoices and process payments and credits.
• Keep repair orders and invoices organized and up to date.
• Support body shop and service departments with parts needs.
• Ensure parts are properly tagged with customer names and job numbers.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Teamwork

Education

High school diploma or equivalent

Tools

Tekion dealership software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter Clerk

2 days ago Requisition ID: 1024

FERRARI OF NEWPORT BEACH SERVICE CENTER is seeking an experienced PARTS CLERK TO JOIN OUR TEAM!

Hours are Monday-Friday 8am-5pm.

Job Purpose:

The Parts Clerk will assist retail and service customers with parts selection, process orders, maintain inventory, and provide exceptional customer service. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and enjoys working collaboratively with customers and team members.

• Assist retail and service customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Recommend companion parts, accessories, and current promotions to ensure customers are aware of the full product offering.
• Answer incoming phone calls, provide pricing information, and respond to customer inquiries.
• Pull and fill customer and internal parts orders from inventory.
• Notify the Service Director of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts and coordinate with vendors to meet customer and service department needs.
• Notify service advisors, body shop personnel, and customers when special-order parts arrive.
• Pull orders for the body shop, ensuring all parts are properly tagged with customer names and job numbers.
• Monitor and follow up on backordered parts.
• Review will-call and back-order files weekly, returning unclaimed items to vendors or restocking inventory as appropriate.
• Replenish assigned inventory daily to maintain stock levels.
• Ensure all internal parts requests are accurately billed on service repair orders.
• Process retail customer payments and obtain credit authorizations when necessary.
• Provide customers with accurate invoices and receipts.
• Process returns and issue credits after verifying original purchase information.
• Maintain organized records of repair orders, invoices, insurance estimates, and special-order parts.
• Prepare customer orders for shipment or customer pickup.
• Stay informed on new products, parts updates, and manufacturer information.
• Assist in maintaining the lost sales tracking program.
• Maintain a professional attitude when interacting with customers, coworkers, and vendors.
• Follow company dress code and workplace policies.
• Maintain a clean, organized, and safe work area.

Skills/Education required to perform the role:

• High school diploma or equivalent.
• Minimum of one (1) year of related parts, automotive, warehouse, or customer service experience required.
• Experience working in a high-volume, fast-paced environment.
• Experience with Tekion dealership software is preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer proficiency.
• Ability to work effectively both independently and as part of a team.

Pay: $18.00 / hour + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more

We believe that a diverse, empowering, and energizing work environment is key to unleashing everyone’s talent. Unrivaled individual and team performance goes hand-in-hand with a quality working life and an emphasis on professional development.