Parts Counter Clerk

Ferrari of Newport Beach; Costa Mesa (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Healthcare benefits

Job summary

Ferrari of Newport Beach Service Center in Costa Mesa, CA is hiring an experienced Parts Clerk to join our team. Hours are Monday through Friday, 8am to 5pm.

The role involves assisting customers with parts selection, processing orders, maintaining inventory, and delivering excellent service. The ideal candidate has at least one year of related experience in a high-volume environment, proficiency with Tekion dealership software, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of related parts, automotive, warehouse, or customer service experience.
• Experience in a high-volume, fast-paced environment.
• Experience with Tekion dealership software is preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer proficiency.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers in selecting parts and processing orders.
• Maintain inventory and replenish stock.
• Provide pricing information and respond to inquiries.
• Pull and fill internal and external orders from inventory.
• Notify service director of out-of-stock parts.
• Coordinate with vendors to meet needs.
• Tag parts with customer names and job numbers.
• Process returns and issue credits.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

Tekion dealership software

Job description

FERRARI OF NEWPORT BEACH SERVICE CENTER is seeking an experienced PARTS CLERK TO JOIN OUR TEAM! Hours are Monday-Friday 8am-5pm.

Job Purpose:

The Parts Clerk will assist retail and service customers with parts selection, process orders, maintain inventory, and provide exceptional customer service. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, and enjoys working collaboratively with customers and team members.

• Assist retail and service customers in selecting the correct parts in a friendly, professional, and efficient manner.
• Recommend companion parts, accessories, and current promotions to ensure customers are aware of the full product offering.
• Answer incoming phone calls, provide pricing information, and respond to customer inquiries.
• Pull and fill customer and internal parts orders from inventory.
• Notify the Service Director of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts and coordinate with vendors to meet customer and service department needs.
• Notify service advisors, body shop personnel, and customers when special-order parts arrive.
• Pull orders for the body shop, ensuring all parts are properly tagged with customer names and job numbers.
• Monitor and follow up on backordered parts.
• Review will-call and back-order files weekly, returning unclaimed items to vendors or restocking inventory as appropriate.
• Replenish assigned inventory daily to maintain stock levels.
• Ensure all internal parts requests are accurately billed on service repair orders.
• Process retail customer payments and obtain credit authorizations when necessary.
• Provide customers with accurate invoices and receipts.
• Process returns and issue credits after verifying original purchase information.
• Maintain organized records of repair orders, invoices, insurance estimates, and special-order parts.
• Prepare customer orders for shipment or customer pickup.
• Stay informed on new products, parts updates, and manufacturer information.
• Assist in maintaining the lost sales tracking program.
• Maintain a professional attitude when interacting with customers, coworkers, and vendors.
• Follow company dress code and workplace policies.
• Maintain a clean, organized, and safe work area.

Skills/Education required to perform the role:

• High school diploma or equivalent.
• Minimum of one (1) year of related parts, automotive, warehouse, or customer service experience required.
• Experience working in a high-volume, fast-paced environment.
• Experience with Tekion dealership software is preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Basic computer proficiency.
• Ability to work effectively both independently and as part of a team.

Pay: $18.00 / hour + commission

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Paid Vacation
• We offer Healthcare benefits for our employees: medical, dental, vision, life insurance, STD, LTD, and more

We believe that a diverse, empowering, and energizing work environment is key to unleashing everyone’s talent. Unrivaled individual and team performance goes hand-in-hand with a quality working life and an emphasis on professional development.