Parts Counter Attendant

Cleveland Brothers Equipment Co; Bridgeport (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Brothers Equipment Co. is seeking a Parts Counter Attendant to support customers and shop mechanics with Caterpillar and allied parts.

The ideal candidate will have parts knowledge, a service mindset, and solid computer skills, with a background in on-highway trucks or similar industrial work encouraged. This role emphasizes accuracy, teamwork, and the ability to learn new systems.

Qualifications

• Experience with parts counter or customer service preferred.
• Ability to assist customers and research parts needs.
• Familiarity with product line and mechanical aptitude.

Responsibilities

• Answer parts phone calls.
• Assist customers with their parts needs.
• Issue parts to shop mechanics.
• Place orders for Caterpillar and Allied parts.
• Utilize parts data bases.
• Research back-orders.
• Research customer credit status
• Mechanical aptitude.
• Familiarity with product line.
• Customer service skills.
• Intermediate computer and keyboarding skills.
• Ability to learn new systems.

Skills

Parts knowledge

Customer service

Phone coordinating

Computer literacy

Education

Technical schooling or related training

Tools

Caterpillar parts catalog

Inventory databases

Job description

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a Parts Counter Attendant.

Position Summary

Our ideal candidate would be someone with a drive to win in both a solo and team environment. This candidate would possess Parts skills and some industrial background (preferably in on-highway Trucks or similar). A positive attitude coupled with a genuine desire to assist customers.

Primary Responsibilities

• Answer parts phone calls.
• Assist customers with their parts needs.
• Issue parts to shop mechanics.
• Place orders for Caterpillar and Allied parts.
• Utilize parts data bases.
• Research back-orders.
• Research customer credit status
• Mechanical aptitude.
• Familiarity with product line.
• Customer service skills.
• Intermediate computer and keyboarding skills.
• Ability to learn new systems.

Physical Requirements / Physical Capabilities

• Ability to remain seated for extended periods while working at a computer.
• Frequent use of hands and fingers for keyboarding, data entry, and operating standard office equipment.
• Ability to view and read information on a computer screen for prolonged periods.
• Frequent verbal and written communication with employees, managers, and external contacts.
• Ability to move about the office to attend meetings, access files, and use office equipment.
• Occasionally lift, carry, push, or pull office materials weighing up to 10 pounds.
• Ability to maintain concentration and perform detailed work in a fast-paced office environment.
• Manual dexterity sufficient to operate a computer, telephone, copier, and other standard office equipment.
• Ability to bend, reach, and stoop occasionally to access files, supplies, or equipment.

Not sure you're qualified? A wide range of backgrounds & working experience is acceptable, including time spent in technical schools, military and/or on-the-job experience.

Why Join The Cleveland Brothers Team

• Competitive Compensation
• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability - Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us:

Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.

Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more. With 30 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit www.ClevelandBrothers.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.