Parts Counter Associate

Riverton Acura; Murray (UT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Supplemental insurance

401(k)

Paid time off

Paid holidays

Employee discounts on vehicles, parts,

labor

Job summary

Riverton Acura in Utah is seeking a Parts Counter Associate to join our fixed operations team. You will greet guests, help them find parts, and provide friendly, knowledgeable service at the counter while supporting wholesale accounts.

You'll look up parts by VIN or part number, source parts through Acura systems and outside vendors, and coordinate with the service team to keep orders accurate and on time.

Qualifications

• Excellent customer service, friendly and attentive.
• Strong team player with good communication.
• Open to candidates at any experience level; dealership experience a plus.
• Experience with Acura/Honda parts systems or Dealertrack is a plus.
• Comfortable using computer systems for parts lookup and orders.
• Ability to multitask in a fast-paced counter environment.
• Full-time schedule including rotating Saturdays.

Responsibilities

• Greet and assist walk-in retail guests and internal technicians at the parts counter, providing friendly, knowledgeable, and efficient service.
• Look up parts by VIN and part number, and source parts through Acura/American Honda parts systems and outside vendors when needed.
• Process wholesale orders, quote pricing, and ensure accurate, on-time fulfillment.
• Build and maintain relationships with retail and wholesale customers to earn repeat business.
• Pull, stage, and prepare orders for delivery or pickup.
• Maintain accurate inventory records, including receiving, stocking, and cycle counts.
• Collaborate with service department, technicians, and parts team to keep operations running smoothly.
• Follow up on back orders, special orders, and returns.

Skills

Customer service

Team player

Dealership experience

Parts systems

Dealertrack

Computer literacy

Multitasking

Valid driver's license

Tools

Acura/Honda parts systems

Dealertrack

Job description

Parts Counter Associate

About the Role

Riverton Acura is looking for a Parts Counter Associate to join our fixed operations team. This role is all about people: greeting guests with a smile, helping them find exactly what they need, and making every interaction at the counter reflect the premium experience Acura owners expect. You'll also support our wholesale accounts, so a customer-first mindset that carries over to business partners is key. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment.

What You'll Do

• Greet and assist walk-in retail guests and internal technicians at the parts counter, providing friendly, knowledgeable, and efficient service
• Look up parts by VIN and part number, and source parts through Acura/American Honda parts systems and outside vendors when needed
• Bring that same customer-first approach to our wholesale accounts by processing orders, quoting pricing, and ensuring accurate, on-time fulfillment
• Build and maintain strong relationships with retail and wholesale customers to earn repeat business
• Pull, stage, and prepare orders for delivery or pickup
• Maintain accurate inventory records, including receiving, stocking, and cycle counts
• Collaborate closely with the service department, technicians, and fellow parts team members to keep operations running smoothly
• Follow up on back orders, special orders, and returns

What We're Looking For

• Excellent customer service skills: friendly, responsive, and detail-oriented
• A strong, positive team player who communicates well and pitches in wherever needed
• Open to candidates at any experience level; prior dealership parts counter or wholesale experience is a plus
• Experience with Acura/Honda parts systems or Dealertrack is a plus
• Comfortable using computer systems for parts lookup, ordering, and inventory
• Ability to multitask in a fast-paced counter environment
• Reliable, punctual, and able to work a full-time schedule including rotating Saturdays
• Valid driver's license with a clean driving record

Schedule

Full-time position with rotating Saturday shifts.

Why Riverton Acura?

A career, not a job. We invest in our people with paid Acura factory training and real opportunities to grow, whether that's advancing within the parts department or moving into our technician apprentice program.

Treated like a person, not a number. We're a locally owned, family-oriented dealership. You'll know your managers, and they'll know you.

Benefits that take care of you and your family:

• Medical, dental, and vision insurance
• Supplemental insurance
• 401(k)
• Paid time off
• Paid holidays, including Christmas Eve
• Employee discounts on vehicles, parts, and labor