Parts Counter

Asbury; Columbia (MD); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and time off

Paid training

Stock awards (select staff)

Job summary

Asbury is seeking an Automotive Parts Counter Associate to help customers select parts over the counter, shop, or phone. You will quote prices, assist with cross-sell opportunities, and process parts orders with accuracy.

The role requires strong customer service, multitasking, and computer skills, along with a valid driver’s license and at least 18 years old. Automotive tech knowledge and experience with CDK are pluses.

Qualifications

• Customer service experience in retail or auto parts.
• Ability to multi-task in a fast-paced environment.
• Must have a valid driver’s license and be at least 18 years old.

Responsibilities

• Assist customers in selecting required parts over the counter, shop, or phone.
• Inform customers of companion part requirements and cross-sell the full product line.
• Answer calls and provide price quotes and information as needed.
• Pull orders from stock and ensure correct pricing per estimates.
• Notify parts manager of out-of-stock items and special orders.

Skills

Customer service

Multitasking

Communication

Experience with parts sales

Education

Automotive technology degree or military equivalent

Tools

CDK

MS Outlook

Internet

Job description

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Automotive Parts Counter Associate, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Does this sound like you?

he Parts Counter Associate is responsible to sell parts to all customers, over the counter, through the shop, or on the phone.

• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Inform customers of companion part requirements while ensuring the customer is exposed to the full product line
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Review body shop estimate to be sure the parts that are ordered are correct and all pricing is in line with the estimate when applicable
• Pull and fill orders from stock
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention
• Notify all necessary parties when special ordered parts have been received
• Pull orders and ensure sure all parts are tagged with customer names and job number
• Follow department policy and instructions on the special ordering of parts, plus S.O. aging
• Follow up on back-ordered parts and replenishes assigned inventory daily
• Maintain a prompt, efficient and timely flow of paperwork
• Makes sure all internal requests for parts are billed on service repair order
• Verifiy will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Receive payment from retail customers or obtain credit authorization
• Assist outside sales representatives with their orders
• Excellent communication and customer service skills, and able to maintain a professional image and demeanor
• Ability to multi-task in a fast paced environment
• Strong computer & phone skills is required (Internet, MS Outlook)
• Proficient in CDK is a plus!
• Degree in automotive technology or military equivalent experience
• Bi-lingual is always a plus!
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screen (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• $45,000 - $50,000 annually
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities