Parts Counter Advisor

Palmen Auto Group; Kenosha (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Short and Long Term Disability

401k with company match

Paid time off

Bonus plans (optional)

Vehicle/Parts discounts

Paid training hours

Job summary

Palmen Auto Stores is seeking a Parts Counter Advisor to support the Parts Department in sales and inventory processes. You will assist customers and the service department in locating needed parts, quote pricing, and ensure accurate parts orders and billing.

Prior auto parts sales experience is preferred. The role emphasizes attention to detail, problem solving, and excellent customer service in a fast-paced environment, with benefits and growth potential within our long-standing family-owned

Qualifications

• High School Diploma or equivalent; prior auto parts sales experience preferred.

Responsibilities

• Oversee the parts sales process from start to finish.
• Converse effectively/efficiently to customers and employees regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls, provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.

Skills

Interpersonal skills

Time management

Customer service

Attention to detail

Education

High School Diploma or equivalent

Tools

Parts catalog

Pricing/billing systems

Job description

We've recently changed our offered benefits and wages to stay competitive with the rising hiring demands. We're looking for the best to grow our family here at Palmen and our wages and benefits reflect that.

• Automotive Industry-leading compensation, competitive wages, optional bonus plans
• Paid training hours
• Health, Dental, Vision, Life, Short and Long Term Disability, and other insurance options (Full Time Only)
• 401k with company match (Full Time Only)
• Paid time off (Full Time Only)
• Discounts on vehicle purchases and parts

About The Position

Reporting to our Parts Director, our Parts Counter Advisor is an integral part of our Parts Department responsible for the sales and inventory process. Success in this role requires attention to detail, passion for customer satisfaction, and the ability to problem solve. You'll be expected to assist both our customers and our service department in locating needed parts, some of which can be challenging to attain in today's market. Pricing, billing, and inventory will also be an important part of the process. Experience selling auto parts is preferred although not required.

Responsibilities (not limited to):

• Oversee the parts sales process from start to finish
• Converse effectively/efficiently to customers and employees regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customersReview body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate

Qualifications:

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including; discounts, interest, commissions, proportions, %, area, circumference, and volume
• Valid driver's license and clean driving record

Here at Palmen Auto Stores we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Auto Stores have been family owned and operated by the Palmen family for 90 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Auto Stores, we take pride in the fact that we've assembled one of the best teams in the business. Curious if Palmen Auto Stores is the place for you? We're looking for sharp minded, energetic and motivated team players that can be a culture add to our current staff.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.