Parts Counter

Viking Equipment Company of Knoxville, LLC; Garner (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

Viking Equipment Company of Knoxville, LLC in Garner, NC is seeking a Parts Counter for Bobcat - GDN. You will assist customers selecting the right parts, coordinate with Sales, Service and Rental, and help maintain accurate inventory.

This is a full-time, on-site position with Monday–Friday hours and competitive benefits. We prefer candidates with experience in the automotive or construction industries, excellent customer service, strong data entry and organizational skills, and the ability to

Qualifications

• Previous experience in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills.
• Must manage heavy phone volume with great data entry and attention to detail.
• Strong organizational skills and a professional, customer-friendly approach.
• Comfortable working in a team and learning company software.

Responsibilities

• Assists all customers in selecting required parts in a friendly, professional manner.
• Coordinate with Sales, Service and Rental to ensure customer satisfaction.
• Monitor inventory to determine which parts require special ordering.
• Assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Organizational skills

Team player

Attention to detail

Computer literacy

Tools

Inventory software

Job description

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

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Parts Counter Position

Are you a driven professional looking to jump start your career? Then come join our growing team! We are a leading provider of compact equipment for global construction, rental, landscaping, agriculture, grounds maintenance, government, utility, industrial and mining markets. We strieve to empower our customers to do their jobs more efficiently and effectively.

Parts Counter

$20.00-$22.00 DOE

Monday-Friday (7am-5pm)

Great Benefits

Essential Functions:

• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Coordinate with Sales, Service and Rental departments to ensure customer satisfaction.
• Knowledge and ability to monitor inventory to determine which parts require special ordering.
• Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.

Job Requirements:

• Previous experience working in automotive or construction industry preferred.
• Excellent customer service, interpersonal, and communication skills (verbal and written).
• Must be able to manage heavy phone volume with great data entry skills while paying close attention to details.
• Have strong organizational skills, attention to detail, and an elevated level of competence with computer related programs.
• Be professional and hard working with a customer-friendly approach to service.
• Be comfortable working in a team setting.
• Must be able to learn company designated software within a reasonable amount of time allotted.

Disclaimer:

May perform other duties, as assigned

Work Environment/Physical Demands:

• Some areas of the workplace may be hazardous and/or dirty; proper safety protective gear should be worn as needed.
• Answering the phone and speaking with customers and employees.
• While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.

Reports to: Branch Manager

Job Type: Full-time

Required experience: Construction Equipment Industry: 3 years

Benefits:

• Health, Dental, Vision, Life & Disability Policies
• Employee Discounts
• 401K Plan with Company Match
• Flexible Spending Account
• Paid Holidays & Vacation
• Training & Advancement Opportunities

Pre-Employment drug screens & proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.