Parts Back Counter (Toyota)

Norm Reeves Subaru Rockwall; Dallas (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision

401k Matching

FSA

Tuition Reimbursement

Paid Time Off

Supplemental Insurance

Employee Discounts

Job summary

Norm Reeves Toyota in Dallas is seeking a Parts Back Counter Associate to support technicians by locating and issuing Toyota Genuine Parts and accessories in a fast-paced shop. You’ll communicate with service teams to prioritize repairs and ensure minimal downtime, using dealership systems to verify pricing and availability.

The role leverages prior automotive parts experience, with training available for strong mechanical aptitude and organizational skills.

Qualifications

• Previous automotive parts experience is preferred.
• Toyota dealership experience is highly desirable but not required.
• Willing to train candidates with strong mechanical aptitude and organizational skills.
• Knowledge of automotive components and vehicle systems is preferred.
• Ability to work efficiently in a fast-paced environment with multiple priorities.
• Basic computer proficiency and the ability to learn dealership software.

Responsibilities

• Identify, locate, and issue the correct Toyota Genuine Parts and accessories for technicians.
• Maintain communication with technicians and service advisors to prioritize orders and minimize downtime.
• Research and source parts using electronic catalogs and dealership systems.
• Verify pricing, availability, supersessions, and backordered parts.
• Assist with receiving, stocking, organizing, and replenishing inventory.
• Process warranty parts, core returns, and manufacturer returns per guidelines.
• Participate in cycle counts and annual physical inventory.
• Maintain a clean, organized parts storage area.
• Collaborate with Front Counter, Warehouse, and Service teams for smooth operations.
• Perform other duties as assigned.

Skills

Automotive parts experience

Customer service

Organizational skills

Mechanical aptitude

Basic computer skills

Tools

CDK

Reynolds & Reynolds

Dealertrack

Job description

As a Parts Back Counter Associate, you’re one of the most important team members at Norm Reeves Toyota in Dallas.

This role is responsible for supplying technicians with the correct Toyota Genuine Parts and accessories in a timely manner to ensure efficient vehicle repairs and exceptional customer satisfaction.

The ideal candidate has previous automotive parts experience, preferably in a dealership environment. However, we are willing to train a motivated individual who is eager to learn, thrives in a fast-paced environment, and is committed to providing outstanding internal customer service.

What You’ll Do:

• Assist service technicians by identifying, locating, and issuing the correct Toyota Genuine Parts and accessories.
• Maintain consistent communication with technicians and service advisors to prioritize repair orders and minimize downtime.
• Utilize Toyota electronic parts catalogs and dealership management systems to research and source parts.
• Verify pricing, availability, supersessions, and backordered parts.
• Assist with receiving, stocking, organizing, and replenishing inventory.
• Process warranty parts, core returns, and manufacturer returns in accordance with Toyota guidelines.
• Participate in cycle counts and annual physical inventory.
• Maintain a clean, organized, and efficient parts storage area.
• Work closely with the Front Counter, Warehouse, and Service teams to ensure seamless daily operations.
• Perform other duties as assigned.

What You’ll Need:

• Previous automotive parts experience is preferred.
• Toyota dealership experience is highly desirable but not required.
• We are willing to train candidates with strong mechanical aptitude, excellent organizational skills, and a willingness to learn.
• Knowledge of automotive components and vehicle systems preferred.
• Ability to work efficiently in a fast-paced environment while managing multiple priorities.
• Basic computer proficiency and the ability to learn dealership software.
• Experience with CDK, Reynolds & Reynolds, Dealertrack, or other dealership management systems is a plus.
• Valid driver's license with an acceptable driving record.

Benefits & Employee Perks

Medical, Dental, Vision, and Complimentary Life Insurance

401k Matching and FSA

Tuition Reimbursement

Paid Time Off (accrues)

Supplemental Insurance (Hospital, Accident, Critical Illness)

Discounts on Vehicles, Services, and Parts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.