Automotive Parts Counterperson

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Holidays and PTO

Employee discounts on vehicle purchases, parts and service repairs

Internal career advancement opportunities

Job summary

An automotive group in Silver Spring, Maryland, is looking for an enthusiastic Automotive Parts Counterperson to engage with customers and assist in selecting automotive parts. Responsibilities include selling parts over the counter and assisting customers with inquiries. Ideal candidates must have strong communication skills, knowledge of automotive OEM parts, and the ability to lift weights. This position offers a chance for career advancement and a supportive work environment.

Qualifications

• Must have a valid driver license.
• Must be at least eighteen years of age.
• Experience in the automotive body shop is a plus.

Responsibilities

• Sell parts to customers over the counter, phone, and online.
• Assist customers in selecting required parts and suggest options.
• Verify WILL CALL and BACKORDER files weekly.

Skills

Strong communication skills

Knowledge of automotive OEM parts

Ability to lift 50 - 70lbs

Education

High School degree or equivalent

Tools

Reynolds & Reynolds

Job description

DARCARS Toyota is now hiring for an Automotive Parts Counterperson!

As the Automotive Parts Counterperson you sell parts to customers over the counter, through the shop, on the phone, and/or online. This is a unique opportunity for someone with little experience or those who are experienced and seeking advancement. We have a new direction and support looking to the future. Its time to turn your job into a career and achieve what’s yours!

Qualifications & Requirements

• High School degree or equivalent
• Strong communication skills to explain parts information to customers and associates
• Knowledgeable about automotive OEM parts
• Experience with Reynolds & Reynolds preferred
• Experience working in the body shop a plus!
• Ability to lift 50 - 70lbs
• Availability to work on Saturdays
• Must be a minimum of eighteen years of age
• Must have a valid driver license
• Must be able to pass pre‑employment screen (background)
• Paid Holidays and PTO
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

In this role, you'll:

• Assist walk‑in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergence order if requested by the customer or tech
• Answer phone calls, providing price quotes and other information
• Assist outside sales reps with their orders
• Set up orders for daily shipment, delivery, or pick‑up
• Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
• Multitask while using various online programs and communicating large orders with multiple body shop clients
• Assist Service Technicians in selecting parts needed for repairs in process
• Notify service desk and the customer that ordered parts have been received
• Ensure that before parts can be charged out, the technician presents a repair order
• Display seasonal parts and accessories in an attractive manner
• Keep all bins, aisles and storage areas clean, near and clearly labeled
• Be friendly, professional and efficient when working with customers and co‑workers
• Provide the same high level of service to the other dealership departments, as is given to other customers
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
• Keep front and rear counters clean and uncluttered
• Advise Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates
• Participate in available training programs

We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.