Parts Counter

Vance Airscoop; Cedar Rapids (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation time / Personal time

Health, Dental, and Vision insurance

401K

Supplemental Insurance Benefits

Job summary

Cedar Rapids Toyota is seeking a Parts Counter Person to handle receiving, orders, and customer interactions with a strong eye for detail. You will coordinate with technicians and service staff to ensure accurate vehicle part needs are met from start to finish.

Ideal candidates have 6+ months of parts experience, familiarity with Reynolds & Reynolds DMS, and excellent customer service skills. This on-site role includes a Monday–Saturday schedule with competitive benefits support.

Qualifications

• 6+ months of experience as a Parts Counter Person.
• Reynolds and Reynolds DMS experience preferred
• High school diploma or equivalent
• Valid driver''s license with clean driving record

Responsibilities

• This position on our Parts Team may include a Shipping and Receiving professional. Detail oriented person responsible for Parts receiving, Customer and Vendor communication and also, extreme attention to detail.
• Provide customers with excellent service and a positive attitude; go the extra mile.
• Answer customer phone calls, take orders, assist with scheduling, assist walk-in customers, help with inventory stocking.
• Work closely with technicians, communicating customer vehicle needs from start to finish.
• Communicate with Service Advisors, Technicians, Managers to keep customers and sales associates informed of order status; provide time estimates for additional orders/accessory updates.
• Execute parts orders per manufacturer specifications.
• Strong knowledge of automotive parts, communication and telephone skills; attention to detail.

Skills

Parts counter experience

Reynolds and Reynolds

Customer service

Teamwork

Attention to detail

Learning new technology

Valid driver''s license

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds DMS

Job description

Who We Are

Cedar Rapids Toyota has been locally owned since 1969. Thanks to our long-term relationships with customers, we are one of Eastern Iowa's top volume New and Certified Toyota dealers, and are deeply embedded in the Hiawatha community.

What We Offer

• Paid holidays
• Vacation time / Personal time
• Health, Dental, and Vision insurance
• 401K
• Supplemental Insurance Benefits

Responsibilities

• This position on our Parts Team may include a Shipping and Receiving professional. Detail oriented person responsible for Parts receiving, Customer and Vendor communication and also, extreme attention to detail.
• Professional with a positive attitude to go the extra mile and provide our customers with excellent customer service.
• Answer customer phone calls take orders, assist with scheduling, assist walk in customers, help with inventory stocking etc.
• Work closely with technicians assisting them with communicating with the customer's vehicle needs from start to finish.
• Communicate directly with otherService Advisor's, Technicians, Managers etc so that customers and sales associates are informed of the status of their orders. Provide an estimate of time needed for additional orders needed / accessory updates etc.
• Execute parts orders manufacturer specifications.
• Strong Knowledge of automotive parts, communication and telephone skills, attention to detail is all a must.

Qualifications

• 6+ months of experience as a Parts Counter Person is required.
• Reynolds and Reynolds DMS experience is preferred
• High school diploma or equivalent
• Dexterity, requiring a steady hand, excellent hand-eye coordination
• Mechanical and troubleshooting skills and ability to operate electronic equipment
• Excellent customer service skills and basic computer competencies
• Positive, friendly attitude, along with an eagerness to improve
• Enjoy working in a dynamic environment
• Teammate with ability to collaborate with others effectively
• Ability to learn new technology, repair and service procedures and specifications
• Valid driver's license and clean driving record
• Hours include Monday thru Saturday

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.