Auto Parts Counter Specialist - Customer & Tech Support

Vance Airscoop; Cedar Rapids (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation time / Personal time

Health, Dental, and Vision insurance

401K

Supplemental Insurance Benefits

Job summary

Cedar Rapids Toyota is seeking a Parts Counter Person to handle receiving, orders, and customer interactions with a strong eye for detail. You will coordinate with technicians and service staff to ensure accurate vehicle part needs are met from start to finish.

Ideal candidates have 6+ months of parts experience, familiarity with Reynolds & Reynolds DMS, and excellent customer service skills. This on-site role includes a Monday–Saturday schedule with competitive benefits support.

Qualifications

• 6+ months of experience as a Parts Counter Person.
• Reynolds and Reynolds DMS experience preferred
• High school diploma or equivalent
• Valid driver''s license with clean driving record

Responsibilities

• This position on our Parts Team may include a Shipping and Receiving professional. Detail oriented person responsible for Parts receiving, Customer and Vendor communication and also, extreme attention to detail.
• Provide customers with excellent service and a positive attitude; go the extra mile.
• Answer customer phone calls, take orders, assist with scheduling, assist walk-in customers, help with inventory stocking.
• Work closely with technicians, communicating customer vehicle needs from start to finish.
• Communicate with Service Advisors, Technicians, Managers to keep customers and sales associates informed of order status; provide time estimates for additional orders/accessory updates.
• Execute parts orders per manufacturer specifications.
• Strong knowledge of automotive parts, communication and telephone skills; attention to detail.

Skills

Parts counter experience

Reynolds and Reynolds

Customer service

Teamwork

Attention to detail

Learning new technology

Valid driver''s license

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds DMS

Job description

Cedar Rapids Toyota is seeking a Parts Counter Person to handle receiving, orders, and customer interactions with a strong eye for detail. You will coordinate with technicians and service staff to ensure accurate vehicle part needs are met from start to finish.

Ideal candidates have 6+ months of parts experience, familiarity with Reynolds & Reynolds DMS, and excellent customer service skills. This on-site role includes a Monday–Saturday schedule with competitive benefits support.