Parts Coordinator II

Cox Automotive Inc.; Indianapolis (IN); On-site; USD 29,604 - 44,441; Full time

Benefits offered by this job

Flexible paid time off

Paid holidays

Parental leave

Job summary

A leading automotive service company in Indianapolis is looking for a Parts Coordinator II. In this role, you will provide exceptional customer service while managing data entry, sourcing parts, and coordinating with technicians. Candidates should have a high school diploma and at least 3 years of experience in a related field. Proficiency in MS Excel and Word is required, and familiarity with fleet maintenance is preferred. The role offers a competitive hourly rate along with benefits including paid time off and holidays.

Qualifications

• 3 years' experience in a customer service role or 5 years' in a related field.
• Proficient with MS Office and other software systems.
• Experience in the trucking or fleet maintenance industry preferred.

Responsibilities

• Provide high-level customer service and support.
• Manage data entry for purchasing needs.
• Coordinate with technicians for repair information.
• Catalog and submit departmental reports.

Skills

Customer service

Multitasking

Organization

Verbal communication

Written communication

Education

High School Diploma/GED

Tools

MS Excel

MS Word

DFS IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Parts Coordinator II – Indianapolis, IN

Join to apply for the Parts Coordinator II role at Cox Automotive Inc.

Fleet Services – a Cox Automotive company – keeps fleets moving. Headquartered in Indianapolis, Fleet Services by Cox Automotive has grown to become one of the largest fleet maintenance companies in the country. We are the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. Our 50+ nationwide service centers provide accident repair, painting, refurbishment, and heavy mechanical repair, supported by a 24/7 in‑house call center and scheduled maintenance services to fleets anywhere, anytime.

Job Summary

Hours: 7:30 AM to 4 PM.

This position will be responsible for data entry, professional phone and email communication with both internal and external customers.

Duties and Responsibilities

• Provide a high level of customer service, representing the company with a positive image.
• Ability to multitask.
• Answer phone calls and emails to address purchasing needs within the organization.
• Data entry, entering pertinent information with accuracy and efficiency.
• Reach out to technicians and managers on repairs performed and parts used to obtain required information and verify invoices.
• Perform functions involved with sourcing and procuring parts.
• Gather necessary paperwork and upload it into the system for records.
• Create and catalogue weekly and monthly department reports.
• Handle, respond to, and direct incoming correspondence, calls, and tasks with vendors and company technicians in a timely manner.
• Support ad‑hoc projects related to Cox Automotive priorities and initiatives.
• Perform other duties as assigned or directed.

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field. Alternative combinations include any level degree or certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, or 5 years’ experience in a related field.
• Proficient computer skills, including MS Excel and Word, and the ability to learn new systems quickly (e.g., DFS IT Systems, including Web Wrench, MobileFrame, RO Writer).
• Prior experience sourcing and purchasing parts is preferred.
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking preferred.
• Demonstrated ability to multi‑task and apply initiative and creativity on projects.
• Positive attitude, good instincts, and self‑motivation.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Ability to act with a sense of urgency to fix immediate issues as well as document and address solutions for the long‑term.
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.

Compensation

Hourly base pay rate is $21.49–$32.26 per hour. The rate may vary within the anticipated range based on factors such as location and the selected candidate's knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission and/or an incentive program.

Benefits

Employees are eligible for a minimum of 6.67 hours of paid time off each month and seven paid holidays per calendar year. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.