Fleet Client Services Specialist II

Cox Automotive Inc.; New York (NY); On-site; USD 25,030 - 37,622; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Job summary

Cox Automotive Inc. is seeking a Fleet Services Coordinator II in New York, NY, to support company growth. This position involves managing the maintenance transaction lifecycle and ensuring excellent service for customers.

Candidates should have a high school diploma and experience in related fields, with strong communication and problem-solving skills. The role offers an hourly pay of $18.17 to $27.31, with additional benefits including paid time off.

Qualifications

• 3 years’ experience in a related field, or equivalent combination of education and experience.
• Ability to communicate effectively with all organizational levels.
• Experience in collaboration and relationship-building across functions.

Responsibilities

• Manage maintenance transaction lifecycle from origination to repair technician custody.
• Document each customer contact accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.

Skills

Excellent verbal and written communication skills

Organizational skills

Strong Excel and data entry skills

Problem-solving skills

Knowledge of the trucking industry

Education

High School Diploma/GED

Tools

Cox Fleet IT Systems (Web Wrench, MobileFrame, RO Writer)

Job description

Looking for candidates within 160 miles of NY, NY. Cox Fleet is headquartered in Indianapolis and has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering services for light, medium, and heavy‑duty trucks and trailers. Each of our 20+ service centers offers accident repair, paint, refurbishment, and heavy mechanical repair, supported by a 24/7 in‑house call center. We provide maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Position: Fleet Services Coordinator II

We are currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

• Managing the follow‑up maintenance transaction lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customer approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in dispatching and service scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years’ experience in a related field, or a combination such as any level degree/certification beyond a HS diploma/GED with up to 1 year of experience, or 5 years’ experience
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization
• Proven track record to collaborate cross‑functionally, build positive relationships and become a trusted partner to relevant cross‑functional partners
• Excellent organizational skills and the ability to balance a variety of tasks
• Strong Excel and data entry skills, and ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful
• Ability to work independently and collaboratively within a team environment
• Excellent problem‑solving skills
• Highly organized with exceptional follow‑through abilities

Compensation

Hourly pay rate is in the range of $18.17 to $27.31 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off each month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets