Parts Coordinator

Clayton Homes (New); Savannah (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401K with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Programs

Volunteer time through Clayton Impact

Wellness programs

Job summary

Clayton is seeking a Customer Care Parts Coordinator to manage and pull service parts for dealers and homeowners at our Savannah area facility. You will maintain inventory, log orders, verify materials, and ensure timely delivery while communicating clearly with customers.

Ideal candidates have a High School Diploma, strong organization, and proficiency with MS Office (Excel). AS400 knowledge is a plus; join a team that values service, reliability, and growth opportunities.

Qualifications

• High School Diploma or higher preferred.
• Organize, prioritize and meet deadlines.
• Clear positive communication with peers, managers, customers.
• Proficiency in MS Office including Excel; AS400 knowledge preferred.

Responsibilities

• Maintain inventory controls in office and warehouse.
• Take and log parts orders for dealers and homeowners.
• Review orders with purchasing to ensure materials are available.
• Package and ship parts to customers within required time frame.
• Coordinate with dealer, homeowner, and transportation for timely delivery.
• Document and process orders; file paperwork regularly.
• Communicate with customers to set delivery expectations.
• Follow up until claims are resolved.
• Create processes to improve the customer experience.

Skills

Excel

Communication

Organization

Customer service

Education

High School Diploma or higher

Associate degree preferred

Tools

AS400

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary

The Customer Care Parts Coordinator will be responsible for facilitating and pulling required service parts. A successful team member will be reliable, responsible, and detail oriented, as well as understand customer service and act in a cooperative and positive manner. The Customer Care Parts Coordinator is also expected to develop an understanding of common names for the same part and communicate exactly what is being requested.

Duties / Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Taking and logging parts orders for dealers and homeowners.
• Reviewing parts orders with purchasing to ensure materials are available to pull.
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
• Packaging and shipping parts to customers within required time frame
• Documenting and processing orders
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
• Filing paperwork on a regular, if not daily basis
• Communicate positively and frequently with customers to set delivery expectations.
• Following up internally and externally until claim is resolved.
• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

Qualifications

• High School Diploma, associate degree or higher, preferred.
• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers
• Proficiency in MS Office software, including Excel
• Knowledge of AS400 preferred
• Thorough knowledge of job-related policies

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace.

Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Manufacturing

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members – join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization. Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.