Clayton Homes Construction Project Coordinator - Bedford, VA

Clayton Homes (New); Bedford (VA); Hybrid; USD 2,755,000 - 3,168,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401K with company matching

Paid parental leave

Paid time off and holidays

Volunteer time through Clayton Impact

Job summary

Clayton Retail is seeking a Construction Project Coordinator to support the retail team in delivering timely construction while maintaining world-class service for customers.

Reporting to the Home Center General Manager, you will handle contractor billing, permits, customer files, scheduling, audits, and asset protection, contributing to a positive team environment and a seamless customer experience.

Qualifications

• Strong verbal communication skills and customer relations abilities.
• Knowledge of construction processes and retail environment.
• Ability to learn company software and adapt to processes.
• Professional demeanor with reliable, team-oriented attitude.
• Willingness to pass background check and drug screening.

Responsibilities

• Process contractor bills and complete all related paperwork.
• Maintain customer files and ensure permits are obtained as needed.
• Coordinate scheduling of deliveries, service calls, and contractor activities.
• Monitor Home Centers Net Promoter Score (NPS) related to customer service.
• Support audits and assist in merchandising and showroom maintenance.
• Collaborate with manager on exceptions, questions, and project issues.
• Protect company assets and participate in team meetings and events.
• Assist with miscellaneous duties and cross-functional teamwork.

Skills

Verbal communication

Construction knowledge

Customer relations

Team player

Reliability

Time management

Computer skills

Learn company software

Phone skills

Retail environment knowledge

Professional demeanor

Lifting ability

Background check readiness

Two-year degree preferred

Education

Two-year degree preferred

Tools

MS Office

Job description

Construction Project Coordinator

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.

The Construction Project Coordinator is a vital member of the overall company. The Construction Project Coordinator reports to the Home Center General Manager. The purpose of this position is to assist our retail team in providing timely completion of construction while providing world-class service.

Responsibilities

• Completes all bill-backs with factories and related paperwork
• Processes contractor bills
• Responsible for customer files
• Assist in obtaining permits
• Following up with contractors as well as customers for service calls and collecting all necessary paperwork
• Managing the Home Centers Net Promoter Score (NPS – Customer Service)
• Schedule set-up and delivery and other service-related items with contractors and customers
• Follow-up with customers utilizing various contact methods, including home visits.
• Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes
• Assist in preparation for audits
• Actively partner with manager on all exceptions and questions
• Protect company assets
• Participate in sales meetings and other company events
• Participate as needed during marketing promotions and events
• Contribute to a positive team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• Perform other duties as assigned or delegated by manager

Requirements

• Strong verbal communication skills
• Knowledge of Construction
• Strong customer relations skills
• Ability to excel and contribute to a team environment
• Reliable and dependable attributes
• Strong organizational and time management skills
• Intermediate computer skills
• Ability to learn and operate company software
• Excellent phone skills
• Ability to learn a general understanding of the retail environment
• Professional demeanor and appearance
• Ability to lift and move furniture, promotional items, etc.
• Ability to pass criminal background check as well as post-offer drug screen
• Two-year degree is preferred

Compensation

As a Construction Project Coordinator with Clayton, you will be receiving an hourly wage ranging from $20.00-$23.00, depending on experience.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more. As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs. Home Centers are closed on Sundays – we believe in offering a balanced working environment. Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit – B00009 Clayton Retail

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership. Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes. Our success is in our team members – join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization. Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price. We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.