Parts Consultant

MarineMax Brand; Danvers (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

A reputable marine services company based in Danvers, Massachusetts, is looking for a Parts Consultant. In this role, you will support the Parts Manager and staff by managing parts inventory, ensuring customer satisfaction, and facilitating effective communication with vendors and technicians. Responsibilities include receiving, stocking, and distributing equipment and parts. Strong customer service skills are essential for maintaining excellent relationships. Join a team focused on operational excellence in a dynamic environment.

Qualifications

• Ability to serve customers professionally and knowledgeably.
• Experience in inventory control and documentation.
• Good communication skills for effective interaction with customers.

Responsibilities

• Provide support to the Parts Manager and staff.
• Manage inventory and ensure smooth operation of the parts department.
• Maintain relationships with vendors and technicians.
• Enter parts inventory information through use of IDS.
• Place price tags as appropriate on merchandise
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Place orders for special order parts as required
• Inform technicians and customers of arrival of special-order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned.

Job description

OVERVIEW

The Parts Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing customer service and ensuring the smooth operation of the parts department through receiving, stocking and distributing equipment and parts to other departments.

KEY TASKS

• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Sort and place materials and parts on racks, shelves, or in bins.
• Enter parts inventory information through use of IDS.
• Place price tags as appropriate on merchandise
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Place orders for special order parts as required
• Inform technicians and customers of arrival of special-order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned.

KEY RESULT AREAS

• Internal/external customer satisfaction
• Accurate paperwork and parts files
• Communicate effectively with internal and external customers about products
• Inventory maintenance
• Adequate inventory and turnaround time of ordering to ensure timely completion of service work
• Up-to-date catalogs and parts brochures

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.