Parts Consultant

MarineMax; Hopatcong (NJ); On-site; USD 36,000 - 54,000; Full time

Job summary

MarineMax in New Jersey is seeking a Parts Consultant to support the Parts Manager and staff. The role focuses on delivering superb customer service, managing stocking and inventory, and ensuring a clean, organized Ships Store environment.

The position involves handling inventory, processing orders, and coordinating with vendors to secure parts and displays. A customer-oriented, team-minded approach is essential for success in this role.

Qualifications

• Customer service experience in retail or service setting.
• Experience with stocking, receiving, inventory cycle counts.
• Familiarity with parts catalogs or product knowledge helpful.

Responsibilities

• Serve customers in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Sort and place materials on racks or bins; maintain neat, presentable store areas.
• Enter parts inventory information (IDS) and maintain up-to-date catalogs.
• Process orders with vendors and Parts Manager; read schedules to allocate items.
• Communicate arrivals of special-order parts to technicians and customers.

Skills

Customer service

Inventory control

Stocking

Merchandising

Communication

Job description

OVERVIEW: The Parts Consultant is responsible for providing support to the Parts Manager and parts staff. Responsibilities include providing superior customer service and ensuring the smooth operation of the parts department through receiving, stocking and distributing equipment and parts to other departments. The Parts Consultant is also responsible for the appearance of the Parts Department and Ship’s Store.

KEY RESPONSIBILITIES:

• Serve the internal or external customer in a professional and knowledgeable manner.
• Perform stocking, issuing, receiving and inventory control functions including cycle counts.
• Sort and place materials and parts on racks, shelves, or in bins.
• Maintain a clean and professional store and parts department.
• Enter parts inventory information through use of IDS.
• Place price tags as appropriate on merchandise
• Complete order form and place orders with vendors and manufacturers as directed by Parts Manager.
• Read production schedule, customer order, work order, shipping order, or requisition to determine items to be moved or distributed.
• Maintain good working relationships with factory and vendors as they relate to product and quality control.
• Special order merchandise as necessary while working with customer for best price
• Prepare special sales and clearance displays to move product
• Answer customer's questions concerning products
• Inform technicians and customers of arrival of special-order parts.
• Carefully check invoices against work orders.
• Keep parts catalogs up to date.
• Any other duties as assigned

PHYSICAL REQUIREMENTS:

• Lifting and Carrying: The ability to lift, push, pull, or carry heavy objects, often more than 50 pounds.
• Physical Stamina: Ability to stand and walk for long periods, sometimes up to several hours a day.
• Climbing and Balance: Ability to climb vertical ladders and navigate stairs
• Weather Conditions: Exposure to extreme weather conditions including heat and cold

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm
• Presentable and professional Ships Store
• Knowledge of products sold
• Ability to speak effectively with customers
• Accurate inventory maintenance
• Movement of products – no old merchandise in inventory
• Ability to work well with others
• Ability to work with minimum supervision
• Organized and presentable promotions