Parts Associate

Cummins; New Hudson (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Cummins in New Hudson, MI is seeking a talented onsite Service Parts Associate to join our team. The role will be based at the New Hudson branch with regular travel to the Mount Clemens location to provide coverage and support operations as needed.

You will receive, store and dispatch parts, handle customer parts counter duties, process transactions, upsell related products, and assist with sourcing parts using various systems. Forklift experience and the ability to lift 50 pounds are required.

Qualifications

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Forklift experience preferred.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including handling cash/credit card transactions and assisting walk-in customers.
• Develop positive relationships with customers by communicating with them in person or by phone to upsell supporting products and services.
• Source and locate complex parts requests using various systems, catalogs and other resources to procure parts cost-effectively.
• Manage stock levels, operate forklift, ship/receive parts, and support inventory and related duties as assigned.

Skills

Customer service

Forklift operation

Inventory management

Microsoft Office

Cash handling

Communication

Education

High school diploma

Tools

Inventory management systems

Job description

We are looking for a talented onsite Service Parts Associate to join our team in New Hudson, MI.

• This is a union-represented position primarily based out of the Cummins New Hudson branch. The role will also require travel to the Cummins Mount Clemens branch twice weekly to provide coverage and support business operations as needed.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Compensation and Benefits Base

Salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

This is a union-based position primarily assigned to the Cummins New Hudson branch. The role will require travel to the Cummins Mount Clemens branch twice per week to provide coverage and support business needs as required.

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.