Parts Assistant Manager

Socket.dev; Mokena (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid holidays and PTO

Medical plans options

HSA/FSA options

Dental and vision insurance

Disability coverage

Life insurance and optional family add

Job summary

CIT Trucks, LLC is seeking a Parts Assistant Manager to lead inside counter staff and warehouse teams, ensuring exceptional customer support and accurate inventory management. You will coordinate training, manage performance, and uphold return policies while driving efficiency in parts operations.

You will oversee pricing, discounts, and sales strategies in the DMS/Rinfo system, and work with the external sales team to optimize parts distribution and service delivery across multiple locations.

Qualifications

• Must be at least 18 years old.
• Three years of related experience preferred.
• Bachelor’s degree preferred; High School Diploma or GED required.

Responsibilities

• Schedule, supervise, and mentor inside counter staff, warehouse personnel, and outside sales representatives.
• Oversee training, track performance evaluations, manage disciplinary documentation, and assist in recruiting top talent.
• Ensure rapid, high-standard phone and counter support for retail, wholesale, and internal accounts; resolve complex customer issues and billing disputes.
• Maintain target inventory turn ratios and vendor stock thresholds; conduct regular counts and assist satellite locations.
• Maintain system pricing parameters, discount tiers, and customer matrices within the DMS/Rinfo software; coordinate inside sales strategies.
• Optimize order pulling, staging, and route delivery schedules for driver efficiency; maintain warehouse areas and oversee routine upkeep of assets.

Skills

People management

Inventory management

Customer service

Training

Education

Bachelor’s degree

High School Diploma or GED

Tools

DMS/Rinfo software

Job description

Description

At CIT Trucks, LLC, we fuel the engine of the American economy. With the trucking industry moving a staggering 76% of the nation’s goods, we are looking for competitive, high-velocity individuals ready to dominate with a premier Midwest leader. This isn’t just a job; it’s a high-impact career path backed by the massive purchasing power of a $38 million inventory and a proven track record of selling over 4,000 trucks annually.

Our team operates at a scale few can match, supported by over 360 professional service bays and a network of state-of-the-art body shops delivering elite-level craftsmanship. We are a dominant force across Illinois, Missouri, and Indiana, with 16 locations and a powerhouse workforce of 900+ employees. With revenues already exceeding $920 million and a clear trajectory to surpass $1 billion in the coming years, we are looking for the next generation of leaders to help us get there.

Why CIT Trucks? Your Path to the Top:

• Join a Winning Legacy: Be a vital part of a rapidly growing company with a rock-solid track record of success.
• Master Your Craft: Receive elite, comprehensive training and development designed to make you an industry expert.
• Limitless Growth: We don't just hire; we promote. Advance your career through aggressive internal opportunities.

If you have the drive to match our volume and the motivation to support a critical national industry, CIT Trucks is where you belong.

Responsibilities of a Parts Assistant Manager entail:

• Schedule, supervise, and mentor inside counter staff, warehouse personnel, and outside sales representatives. Oversee hands-on training, track performance evaluations, manage disciplinary documentation, and assist in recruiting top talent.
• Ensure rapid, high-standard phone and counter support for retail, wholesale, and internal accounts (Service, Body Shop, and Vehicle Sales). Act as the primary point of contact for resolving complex customer service issues and billing disputes.
• Maintain target inventory turn ratios and vendor stock thresholds. Conduct regular perpetual inventory counts, manage the annual physical inventory audit, track surplus and obsolescence returns, and provide inventory alignment assistance to satellite locations.
• Enforce core return policies and process credits for remanufactured parts. Oversee customer parts returns, inspect incoming freight damage, manage warranty claims, and ensure all supporting paperwork flows accurately through the system.
• Maintain system pricing parameters, discount tiers, and customer matrices within the DMS/Rinfo software based on management guidelines. Coordinate inside sales strategies, manage promotional flyer distribution, and support the outside sales team.
• Optimize order pulling, staging, and route delivery schedules for maximum driver efficiency. Keep warehouse storage areas neatly organized, maintain attractive customer display areas, and oversee routine upkeep for delivery trucks, forklifts, computers, and facility assets.

CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes:

• Paid holidays and PTO
• Choice between 3 wide-ranging medical plans with prescription coverage
• Option to participate in HSA or FSA savings accounts
• Access to dental and vision insurance
• Short- and long-term disability coverage
• Company paid life insurance, as well as additional voluntary life insurance for self and family
• 401(k) retirement planning that has a dollar-for-dollar employer match up to 4%

Requirements

The requirements to be a Parts Assistant Manager include:

• Must be at least 18 years old
• Three years of related experience preferred
• Bachelor’s degree preferred
• High School Diploma or GED required