Parts and Service Specialist

C.N. Wood Co.; Newington, Northern (CT, KY); Hybrid; USD 68,770,000 - 80,231,000; Full time

Job summary

C.N. Wood Co. in Newington, CT is seeking a Parts and Service Specialist to support the service department with parts inquiries, sourcing, and order processing. You’ll assist technicians, verify approvals for non-stocking parts, and help manage warehouse logistics.

The role emphasizes accuracy in part information, vendor coordination, and maintaining inventory, while delivering strong customer service and teamwork within the Parts department.

Qualifications

• Good organizational and administrative skill set.
• Good Problem-Solving skills.
• Industrial parts and equipment knowledge.
• Ability to work with Microsoft Office programs and basic navigating skills with the computer.
• Multi-tasking.
• Ability to work with long alpha-numeric numbers.
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

Responsibilities

• Providing service department support regarding parts inquiry's & sales.
• Ensure part requests have been approved by shop manager or shop foremen prior to ordering/ adding to work order. This applies to non-stocking parts, and part orders that arc above $5000.
• Research parts needed by technicians through manufacturer manuals and by outsourcing vendors.
• Ensure correct parts information before placing orders on behalf of CN Wood to eliminate potential delays.
• Creating purchase orders for all service parts sales.
• Processing parts orders through manufacturer portals.
• Demonstrate professional and helpful sourcing techniques.
• Track outstanding / backordered parts for service department.
• Monitor company oil levels, this includes bulk oil and counter sales of oil.
• Perform various warehouse duties.
• Provide and help maintain shop related tools and supplies.
• Assist in maintaining battery inventory.
• Code and process vendor invoices pertaining to stock and service purchase orders.
• Annual inventory counts of shop related supplies or parts.
• Perform any additional part related tasks as directed by Parts Manager.

Skills

Organizational skills

Problem-solving

Industrial parts knowledge

Microsoft Office

Multi-tasking

Alpha-numeric data handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts and Service Specialist

Newington, Newington, CT, US

3 days ago Requisition ID: 1081

Salary Range: $24.00 To $28.00 Hourly

Position Description

Position Title: Parts and Service Specialist

Reports To: Parts Branch Manager

Exempt/Non-exempt: Non-exempt

Union (Y/N): No

Department: Parts

Location(s): Newington CT

JOB SUMMARY

Parts Service Window is responsible for researching, selling, procuring, and providing solutions for all parts related to Service Department, while providing outstanding customer service. Parts Service Window assist's Service Department both in person and over the phone and help finding the correct parts for their needs.

PRIMARY RESPONSIBILITIES

• Providing service department support regarding parts inquiry's & sales.
• Ensure part requests have been approved by shop manager or shop foremen prior to ordering/ adding to work order. This applies to non-stocking parts, and part orders that arc above $5000.
• Research parts needed by technicians through manufacturer manuals and by
• outsourcing vendors.
• Ensure correct parts information before placing orders on behalf of CN Wood to eliminate potential delays.
• Creating purchase orders for all service parts sales.
• Processing parts orders through manufacturer portals.
• Demonstrate professional and helpful sourcing techniques.
• Track outstanding / backordered parts for service department.
• Monitor company oil levels, this includes bulk oil and counter sales of oil.
• Perform various warehouse duties

ORGANIZATIONAL RESPONSIBILITIES AND/OR SECONDARY RESPONSIBILITIES

• Provide and help maintain shop related tools and supplies.
• Assist in maintaining battery inventory.
• Code and process vendor invoices pertaining to stock and service purchase orders.
• Annual inventory counts of shop related supplies or parts.
• Perform any additional part related tasks as directed by Parts Manager.

QUALIFICATIONS / EXPERIENCE / ATTRIBUTES

• Good organizational and administrative skill set.
• Good Problem-Solving skills.
• Industrial parts and equipment knowledge.
• Ability to work with Microsoft Office programs and basic navigating skills with the computer.
• Multi-tasking.
• Ability to work with long alpha-numeric numbers.
• Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. Ability to periodically lift up to 15 pounds. Ability to work in an Office & Warehouse environment. Ability and willingness to work periodic Saturday's.

EEO STATEMENT

C.N. Wood is an equal opportunity employer that values the strength diversity brings to the workplace. It is our policy that we will not discriminate against any person based on race, color, religion, sex, national origin, ancestry, disability, or veteran status.