Parts and Service Sales Representative

Milton CAT; Milford (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Holiday pay

Health, dental, vision

Disability & Life Insurance

Retirement plan

Tuition reimbursement

Safety & Wellness

Job summary

Milton CAT is seeking a Parts and Service Sales Representative in Milford, MA to visit customers daily and sell Caterpillar parts, preventive maintenance, and repair services within a designated territory. You’ll promote all Milton CAT products while building strong customer relationships.

The role offers a base salary plus monthly commissions and two bonus periods if eligible, with a comprehensive benefits package and opportunities for training and growth.

Qualifications

• High school diploma or GED required.
• 3–5 years of experience in heavy-duty dealership parts or service.
• Proficient with computers and Microsoft Office; CRM experience required.
• Strong written and verbal communication skills.
• Detail-oriented with a sense of urgency; able to work with minimal supervision.

Responsibilities

• Assist customers in reducing operating costs by recommending service options.
• Build relationships with key decision makers and promote Milton CAT products.
• Serve as primary liaison between customer and Milton CAT.
• Develop strategic account plans for growing commodities annually.
• Coordinate with customer, service, parts, and sales teams to ensure excellent service.
• Provide customer training on unit operation and maintenance needs.
• Maintain knowledge of major parts and service competitors.
• Meet sales, profit, and close-ratio targets.
• Maintain customer accounts using CRM software.
• Participate in events and maintain trade organization memberships.
• Obtain customer information and verify machine population annually.

Skills

Strong communication

CRM proficiency

Microsoft Office

Problem solving

Time management

Education

High school diploma or GED

Tools

CRM software

Job description

Parts and Service Sales Representative

Job Locations: US-MA-Milford

Employment Type: Full-Time (FT)

Overview

Parts and Service Sales Representatives play a critical role in supporting our customers by ensuring their equipment remains healthy and productive. This field-based position involves visiting customers daily to sell Caterpillar parts, preventative maintenance, and repair services within a designated territory. Representatives develop and deliver solutions that help equipment owners achieve the lowest possible operating costs and minimize downtime. You will be on the road every day, actively promoting all products and services offered by Milton CAT while building strong customer relationships.

Pay Range: $60,000 - $90,000 and up. Pay consist of a base salary plus monthly commissions and two bonus periods if eligible.

Why Milton CAT?

Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you're looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you. We offer customizable, employee-focused benefits that include:

• Paid Time Off + 8 company paid holidays
• Health, Dental and Vision insurance options for Employee and Family
• Disability & Life Insurance Packages
• Competitive Retirement Plan
• Tuition Reimbursement - available to FT employees with 1 year+ of service
• Safety and Wellness Program

Responsibilities

• Assist customers in achieving lower operating costs by recommending appropriate service product options.
• Build relationships with key decision makers and promote all available products offered by Milton CAT.
• Primary liaison between customer and Milton CAT in all areas related to product support.
• Develop a strategic account plan for growing commodities on an annual basis.
• Collaborate with the customer, service, parts, and sales department to ensure exceptional level of service.
• Provide customer training on unit operation and maintenance needs.
• Creates and maintains profiles on all major parts and service competitors.
• Meet targets for sales, profits, and close ratios.
• Maintain customer account using customer relationship management (CRM) software.
• Participate in business and trade events; maintain membership in trade organizations.
• Obtain customer contact information, status of business, and verify machine population on an annual basis.
• Performs all other related duties as assigned.

Qualifications

• High school diploma or (GED) equivalent.
• 3-5 years of experience with a heavy-duty dealership in a parts or service function.
• Proficient in the use of a computer and related Microsoft software, including CRM.
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Perform duties with a sense of urgency, exceeding customer expectations.
• Work with minimal supervision.
• Excellent organizational skills.
• Ability to work after hours when needed to meet customer needs.
• Work in a dynamic, fast paced environment.
• Attend training meetings, which may require overnight stays.
• Basic math skills.
• Valid driver's license and good driving record.

Preferred Skills and Competencies

• Previous selling experience.
• Prior territory management experience.
• Working knowledge of Caterpillar products.
• Previous experience in the construction industry.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.

A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.