Parts and Rental Associate - BOT

Winchester-Equipment-Co.-1; Virginia Beach (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Life Insurance

401(k) Retirement Savings Plan

Profit Sharing Plan

Paid Time Off (PTO)

Paid Holidays

Boot Allowance

Training and Professional Development

Career Growth Opportunities

Job summary

Bobcat of Tidewater in Virginia Beach is seeking a Parts & Rental Associate to join our dealership team. You will help customers identify parts for construction equipment, process rentals, manage inventory, and support service technicians.

This role emphasizes outstanding customer service, strong communication, and accurate, organized operations in a fast-paced environment. The ideal candidate is reliable, detail-oriented, and capable of lifting up to 75 pounds, with a willingness to collaborate

Qualifications

• Outstanding customer service and relationship-building skills.
• Strong communication skills, both in person and over the phone.
• Excellent organizational and administrative abilities.
• Proficiency with computers and business software systems.
• Self-motivated, dependable, and detail-oriented.
• Ability to work effectively in a team environment.
• Ability to lift and move materials weighing up to 75 pounds.

Responsibilities

• Provide exceptional customer service to walk-in, phone, and email customers.
• Assist customers with identifying, ordering, and purchasing parts for construction equipment.
• Coordinate equipment rentals, including reservations, contracts, returns, and customer inquiries.
• Recommend parts, attachments, and rental solutions that meet customer needs.
• Process sales transactions accurately and efficiently.
• Receive, stock, organize, and maintain parts inventory in warehouse and showroom areas.
• Perform inventory counts and assist with maintaining accurate inventory records.
• Work closely with service technicians, sales representatives, and vendors to support customer needs.
• Help maintain a clean, professional, and safe work environment.
• Follow dealership procedures and safety standards while supporting daily operations.

Skills

Customer service

Communication

Organizational skills

Computer skills

Teamwork

Lifting 75 lbs

Job description

Parts & Rental Associate - Construction Equipment Dealership

Bobcat of Tidewater | A Division of Winchester Equipment Company

Build Relationships. Support Customers. Keep Equipment Moving.

Bobcat of Tidewater is seeking a motivated and customer-focused Parts & Rental Associate to join our growing team. This position is ideal for someone who enjoys helping customers, solving problems, staying organized, and working in a fast-paced dealership environment.

As a Parts & Rental Associate, you will be a key point of contact for customers, contractors, and technicians, assisting with parts sales, equipment rentals, inventory management, and customer support. Your ability to provide exceptional service and identify customer needs will directly contribute to the success of our customers and dealership.

What You'll Do

• Provide exceptional customer service to walk-in, phone, and email customers.
• Assist customers with identifying, ordering, and purchasing parts for construction equipment.
• Coordinate equipment rentals, including reservations, contracts, returns, and customer inquiries.
• Recommend parts, attachments, and rental solutions that meet customer needs.
• Process sales transactions accurately and efficiently.
• Receive, stock, organize, and maintain parts inventory in warehouse and showroom areas.
• Perform inventory counts and assist with maintaining accurate inventory records.
• Work closely with service technicians, sales representatives, and vendors to support customer needs.
• Help maintain a clean, professional, and safe work environment.
• Follow dealership procedures and safety standards while supporting daily operations.

What We're Looking For

Required Qualifications

• Outstanding customer service and relationship-building skills.
• Strong communication skills, both in person and over the phone.
• Excellent organizational and administrative abilities.
• Proficiency with computers and business software systems.
• Self-motivated, dependable, and detail-oriented.
• Ability to work effectively in a team environment.
• Ability to lift and move materials weighing up to 75 pounds.

Preferred Qualifications

• Experience in parts sales, counter sales, rental operations, customer service, inventory management, or dealership operations.
• Experience in the construction equipment, heavy equipment, agricultural equipment, automotive, industrial, or related industries.
• Mechanical aptitude and the ability to understand equipment applications and components.
• Experience with inventory control or warehouse operations.
• Bilingual (English/Spanish) skills are a plus.

Why Join Bobcat of Tidewater?

At Bobcat of Tidewater, we're committed to helping our employees build rewarding careers. We offer a supportive team environment, ongoing training, advancement opportunities, and a comprehensive benefits package.

Benefits Include

• Competitive Compensation
• Medical, Dental, and Life Insurance
• 401(k) Retirement Savings Plan with Company Match
• Profit Sharing Plan
• Paid Time Off (PTO)
• Paid Holidays
• Boot Allowance
• Training and Professional Development
• Career Growth Opportunities

Bobcat of Tidewater is an Equal Opportunity Employer.