Parts Advisor: Tech-Savvy Customer Champion

Fox Mercedes-Benz Kalamazoo; Kalamazoo (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental and Vision

401(k) with Employer Match

Flex Spending

Group Life Insurance

Disability Insurance

Employee Discounts

Wellbeing Program

Growth and Development Opportunities

Job summary

Fox Motors is seeking a Parts Advisor in Kalamazoo, MI. The role involves assisting customers with parts, handling phone quotes, and coordinating with service to ensure accurate pricing and timely delivery.

You will engage with shop personnel and customers, using technology to enhance service quality. The ideal candidate has a GED or high school diploma, 0–3 months related experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0–3 months related experience or training preferred.
• Experience and desire to work with technology to drive an exceptional customer experience.

Responsibilities

• Assist customers in selecting parts accurately and efficiently.
• Provide price quotes and information over the phone or in person.
• Review body shop estimates to ensure correct parts and pricing.
• Notify service advisor/customers when special parts arrive or back-ordered items update.
• Set up orders for daily shipment, delivery, or pick-up.
• Stay current on new products and updates.

Skills

Excellent communication

Multi-tasking

Technology savvy

Education

High school diploma or GED

Job description

Fox Motors is seeking a Parts Advisor in Kalamazoo, MI. The role involves assisting customers with parts, handling phone quotes, and coordinating with service to ensure accurate pricing and timely delivery.

You will engage with shop personnel and customers, using technology to enhance service quality. The ideal candidate has a GED or high school diploma, 0–3 months related experience, strong communication skills, and the ability to multitask in a fast-paced environment.