Parts Advisor/ Internal Service Advisor

Step One Automotive Group Llc; Fort Walton Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Step One Automotive Group is seeking a Parts Advisor to manage the parts sales process from order to delivery, ensuring accuracy and timely fulfillment. You will interact with customers and staff in a courteous manner and use parts catalogs for precise part identification.

The role involves inventory checks, price verification, and coordinating with shop teams. Experience in a dealership environment is preferred, with emphasis on reliability and confidentiality.

Qualifications

• Excellent verbal and written communication are essential across internal staff and customers.
• Strong organizational skills and attention to detail are required to manage parts inventory and orders.
• Ability to solve practical problems and prioritize tasks in a fast paced dealership environment.

Responsibilities

• Oversee the parts sales process from start to finish, posting orders and lost sales.
• Communicate with staff and customers in a friendly and professional manner.
• Answer phone calls, provide price quotes and other information to customers.
• Pull and fill orders from stock and maintain weekly bin checks to ensure stock accuracy.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Problem solving

Prioritization

Integrity

Interpersonal skills

Computer literacy

Dexterity

Tools

Parts catalog websites

Job description

At Step One Automotive, we are committed to an environment where the customer is always treated with respect and dignity. Our team members are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. Find out why we are a step above the rest! Apply today!The Parts Advisor is responsible for maintaining required inventory levels within their market. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Duties/ResponsibilitiesOversee the parts sales process from start to finish, posting orders and lost sales.Communicate with staff and customers in a friendly and professional manner.Ability to use and understand parts catalog websites when looking up and identifying specific parts.Answer phone calls, provide price quotes and other information to customers.Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.Notify parts manager of out-of-stock parts or shop materials that need immediate attention Locate out-of-stock parts from outside source and submit an emergency order, if necessaryMake sure all internal requests for parts are billed on service repair order.Receive payment from retail customers or obtains credit authorization.Assists the Parts Manager with writing purchase orders.Assists in cashing out customers when necessary.Provides quotes to counter, retail, wholesale, and repair order customers.Accurately pull customer orders and invoice all parts sold.Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)Receive and process warehouse stock products (pick, unload, label, store)Perform inventory controls and keep quality standards high for audits.Report any discrepancies.Follow quality service standards and comply with procedures, rules, and regulations.Credits invoices according to Parts Manager’s process.Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.May assist in picking up and delivering parts and equipment to customers, satellite stores, wholesale accounts, and vendors. When doing so, verifies that invoice matches purchase order for each pick-up, checks payments received with the invoices for each delivery, and keeps an accurate log of daily deliveries and pick-ups.May perform stock order entry to manufacturers.Assists manager with keeping up with last sold items or items that are running low.Must be able to handle hazardous materials.Depending on dealership and location, the parts advisor may focus on one or more specific areas of the parts department, to include the front counter, wholesale department, body shop parts department, retail counter, the warehouse, or other areas as assigned.Assists the parts manager with day-to-day operations, training, and other tasks as needed.May be responsible for the organization, layout, placement, and processes within the warehouse.Maintains professional appearance.Write internal repair orders and manage their flow through the shop. Once completed turn vehicle over to detail department.Make outbound CSI calls for warranty repair orders.Other tasks as assigned.Required Skills/AbilitiesExcellent verbal and written communication skills.Excellent organizational skills and attention to detail.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to prioritize tasks and to delegate them when appropriate.Ability to act with integrity, professionalism, and confidentiality.Eager to improve in a dynamic work environment.Strong interpersonal and time management skillsAbility to read/interpret safety and maintenance documents.Ability to calculate figures/amounts including discounts.Ability to effectively present information and respond to questions from groups of managers, clients, and customers.Must exhibit computer and internet literacy.Must have ample dexterity to bend, reach, stretch, sit, stand, type, and lift up to 50 pounds.Education and ExperienceAutomotive Dealership experience is strongly preferred, especially within the parts department.Must be able to pass a background check, drug screening, and Motor Vehicle Report.BenefitsPaid manufacture training!Medical, Dental, Vision, and Supplemental Insurance Available!Company Paid Life Insurance, Free Employee Assistance Program, and 100% PAID TUTITION with Strayer University for Associate's, Bachelor's, and Master's Degrees!401(k) with Company Matching after 6 months!Start earning Paid Time Off on Day 1, with the ability to use it after 90 days! Earn TWO WEEKS Paid Time Off your first year!Five Paid Holidays - 4th of July, Labor Day, Thanksgiving, Christmas, and New Year's!Major Discount with Working Advantage on theme park tickets, shopping, travel, and more!We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.