Parts Advisor

Mitchell Auto Group; Windsor (CT); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive group in Windsor is seeking a dedicated Parts Assistant to provide excellent customer service and support for technicians. The role involves assisting in both retail and internal counter operations, requiring strong communication skills and prior parts department experience is essential. Benefits include medical, dental, vision insurance, and a 401k plan.

Benefits

Medical, Dental & Vision Insurance

Life Insurance

401k with match

Accident and Critical Illness Insurance

Qualifications

• Parts Department Experience is required.
• Excellent written and verbal communication skills.
• Ability to read and comprehend instructions.

Responsibilities

• Acknowledge and assist customers in procuring parts.
• Track lost sales and prepare billing documentation.
• Assist internal customers including technicians.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Reynolds and Reynolds DMS

Job description

History/ Introduction:

Founded in 1922, the Mitchell Auto Group has excelled by providing an opportunity for individuals to turn their work ethic and positive attitude into a career.

Mitchell Selig Ford, A Division of Mitchell Auto Group is located in Windsor, CT.

This is an excellent opportunity - for one results driven individual that excels at customer service looking to represent one of the fastest growing Parts brands.

We recruit talented people who are willing to go the extra mile for our customers and who enjoy working in a friendly, fast-paced environment.

What we are looking for:

We are looking for a hard-working, enthusiastic person to assist our technicians and customers with parts/accessories for their vehicles in a professional manner.

What We Offer:

• · Medical, Dental & Vision Insurance
• · Life Insurance
• · 401k with match
• · Accident and Critical Illness Insurane

Responsibilities:

Retail Counter

• Immediately acknowledge customers and assist them in procuring the needed parts and accessories
• Track lost sales
• Answer incoming phone calls within the third ring politely identifying the department and your name
• Prepare billing documentation utilizing the ERA system (will train)

Internal Counter

• Immediately acknowledge and assist the internal customers including but not limited to technicians, sales personnel and managers
• Fill orders from current stock and/or procure needed parts by sourcing from other dealers or from the manufacturer utilizing the daily orders or critical orders
• Discuss availability issues with your manager and other associated internal personnel
• Prepare billing documentation utilizing the ERA system (will train)
• Deliver parts to the technicians when warranted
• Additional responsibilities to be determined later

Qualifications:

• Parts Department Experience is required
• Ford experience is preferred but not required
• Reynolds and Reynolds DMS experience is helpful but not required
• Ability to read and comprehend instructions and information
• High school diploma or the equivalent
• Excellent written and verbal communication skills
• Ability to work well with the public and communicate effectively
• Must posses proficient organizational skills
• Ability to be on your feet for long periods of time
• Ability to lift up to 50 lbs.

EEO Statement:

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.