Parts Advisor

Volvo Cars Westport; Westport (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Une concession automobile recherchée, Volvo Cars Westport, recrute un Retail Parts Counterman pour optimiser la gestion des pièces tout en offrant un service client exceptionnel. Le candidat idéal aura une expérience de 2 ans dans un environnement de concession et des compétences en résolution de problèmes.

Benefits

Medical, Dental, and Vision

401K Plan with Match

Paid time off

Growth opportunities

Qualifications

• Au moins 2 ans d'expérience en concession.
• Compétences en informatique requises.
• Capacité à maintenir un excellent service client.

Responsibilities

• Assister les mécaniciens et clients dans l'achat de pièces.
• Gérer les commandes et l'inventaire des pièces.
• Assurer la facturation correcte des pièces.

Skills

Problem solving

Customer service

Team oriented

Job description

Job description

Volvo Cars Westport is seeking to hire a Retail Parts Counterman

As our Parts Counterman, you will be responsible for assisting mechanics and/or customers in purchasing needed parts and supplies. The Parts Counterman is also responsible for achieving monthly sales and gross forecasts. This is a union position with full benefits.

Responsibilities and Duties

• Tracking all incoming and outgoing parts for the dealership.
• Locating available parts when the dealership is out of stock.
• Placing orders with the manufacturer
• Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
• Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
• Utilizing parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.

MISSION STATEMENT

Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.

Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.

We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.

In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”

The Parts Advisor is responsible for ensuring parts availability to our customers while efficiently overseeing the dealership’s investment. as part of your passionate commitment to customer satisfaction, You are also responsible for supporting parts and accessory sales, facilitating shipping and receiving, filling part orders and processing returns.

As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives.

BENEFITS

• Medical, Dental, and Vision
• 401K Plan with Match
• Paid time off
• Growth opportunities

Requirements:

QUALIFICATIONS

As an Automotive Parts Counterman, you will be experienced and aware of the latest automotive technologies and be a persistent problem solver. Other requirements:

• At least 2 years of dealership experience.
• Must have computer experience.
• Team oriented while being able to maintain a high level of customer service
• Candidates must pass pre-employment screening including drug test, background and driver's license check