Parts Advisor

Waproo Pty Ltd; The Dalles (OR); On-site; USD 38,000 - 62,000; Full time

Job summary

Columbia Gorge Motors is seeking a Parts Advisor to support the parts department and ensure technicians have the right parts the first time. You will also assist external customers and maintain accurate stock and pricing.

This role demands attention to detail, strong communication, and the ability to move quickly in a busy shop environment. Experience in auto parts sales is preferred, along with a valid driver's license.

Qualifications

• High School Diploma or equivalent is required.
• Prior auto parts sales experience is preferred.
• Ability to read and interpret parts catalogs and maintenance documents.
• Strong customer service and interpersonal skills are essential.
• Valid driver's license and clean driving record.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively regarding customer parts status.
• Read and understand the parts catalog when looking up parts.
• Answer phone calls, provide price quotes and information.
• Review shop estimates to verify correct parts and pricing.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock and conduct weekly bin checks.
• Notify parts manager of out-of-stock items needing attention.
• Locate out-of-stock parts from outside sources and submit emergency orders.
• Ensure internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.

Skills

Auto parts sales

Interpersonal skills

Time management

Reading technical catalogs

Customer service

Education

High School Diploma or equivalent

Tools

Parts catalog

Job description

Description

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry.

Description

At Columbia Gorge Motors, part of Teton Auto Group, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry.

What We Offer

• Medical, Dental & Vision Insurance
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services

Job Summary

The Parts Advisor position is vital to the ongoing operations of the parts department. They are the liaison for the technician and getting them the parts needed to fix it right the first time. They are also customer facing and must practice customer service skills while assisting both their internal customers (technicians and advisors) as well as their external customers. This job requires a lot of attention to detail but also moving at a fast pace to keep the flow of all fixed operations running properly.

Requirements

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly and professional manner.
• Converse effectively/efficiently regarding customer parts status.
• Read and understand the parts catalog when looking up and speaking to specific parts.
• Answer phone calls provide price quotes and other information to customers.
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate.
• Provide high level service to both internal and external customers.
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock.
• Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submit an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.

Skills Required

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, percent, area, circumference, and volume
• Valid driver's license and clean driving record

Columbia Gorge Motors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, genetic information, or any other status protected under applicable federal and state law.